Accounts Receivable Specialist

Yorkshire Water; Redcar; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

Yorkshire Water seeks an Accounts Receivable Specialist to join their Operational Finance team. This role involves managing customer accounts, ensuring compliance, and providing exceptional service while supporting process improvements. The position offers competitive salary, hybrid working, and various benefits.

Benefits

Annual incentive-related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Retail savings scheme

Qualifications

• Experience in an Accounts Receivable Team.
• Excellent customer service skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Carry out end to end order to cash process.
• Manage customer escalations and provide exceptional service.
• Support with process improvement projects.

Skills

Customer Account management

Effective communication

Customer service

Time management

Attention to detail

Adaptability

Education

GCSE Maths & English – minimum Grade C / 4

Tools

Microsoft Excel

Microsoft Office

SAP S4

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience, 4c, £34,015 - £42,518
• Annual incentive-related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Accounts Receivable Specialist progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Western House, Bradford, hybrid working, 1 office day / week

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for an Accounts Receivable Specialist to join the Accounts Receivable Team within Operational Finance at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Operational Finance Team are a key part of how we plan to meet the changing expectations of customers and regulators.

The Accounts Receivable Team are responsible for providing an exceptional accounts Receivable service to the Kelda Group of companies, by raising Invoices, processing refunds, and recovering aged debt while providing excellent customer service contributing to C-MeX and D-MeX.

Where you fit in:

As our Accounts Receivable Specialist, you will;

• Be able to carry out end to end order to cash process to a high standard.
• Be experienced in Customer Account management.
• Manage customer escalations providing an exceptional level of customer service at all times and driving a right first-time approach
• Support the Accounts Receivable Credit Controllers to facilitate cash collection and escalate debt issues and concerns.
• Be responsible for quality and Assurance checks, call coaching, training and supporting other Accounts Receivable team members.
• Support with process Improvement projects.
• Ensure compliance with all regulatory & statutory obligations relevant to the role, including Health, Safety and Wellbeing of self and colleagues.

What skills & qualifications you will need:

• Experience of working In an Accounts Receivable Team
• Effective written and verbal communication skills with different audiences
• Experience of providing excellent customer service
• Effective time management and organisational skills
• Attention to detail and diligence
• Proficiency in Microsoft excel
• Competent in the use of Microsoft Office applications and IT literate
• Ability to identify improvement opportunities and adapt to continuous change.
• GCSE Maths & English – minimum Grade C / 4

You will also benefit from having:

• SAP S4 Experience

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in Accounts Receivable and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Accessibility

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Closing Date - 15 June 2025 - Just a heads-up! We might start interviewing and close the position earlier based on the response. To make sure you’re considered, please send in your application as soon as you can.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.