Billing & Orders Specialist

IRIS; Wigan; On-site; GBP 26,000 - 38,000; Full time

Job summary

IRIS Software Group is a leading UK software company supporting millions of users and a wide network of schools, accountancy firms and businesses. The Billing Operations Advisor role focuses on ensuring smooth billing, invoicing and account support from order placement through renewals.

You’ll work with Sales, Finance and Support to resolve issues and maintain accurate customer data. The team in the Billing Operations group values accuracy, ownership and excellent customer service, with exposure

Qualifications

• Experience in handling customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits or refunds.
• Confidence using business systems, CRM or financial platforms and Excel/spreadsheets.
• Good numerical skills and accuracy when checking figures.
• Strong attention to detail with customer, order or financial information.
• Familiarity with established processes, approvals and controls.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies.
• Process sales orders and contract renewals, including discounts or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and maintain existing accounts.
• Support product dispatch and initial setup, including resolving licensing issues.
• Collaborate with Sales, Finance and Support to progress queries.
• Complete regular operational activities within KPIs and SLAs.

Skills

Billing operations

Finance operations

Order management

Sales administration

Customer operations

Data analysis

Attention to detail

Communication skills

Problem solving

Tools

CRM systems

Excel

Job description

IRIS Software Group is a leading UK software company supporting millions of users and a wide network of schools, accountancy firms and businesses. The Billing Operations Advisor role focuses on ensuring smooth billing, invoicing and account support from order placement through renewals.

You’ll work with Sales, Finance and Support to resolve issues and maintain accurate customer data. The team in the Billing Operations group values accuracy, ownership and excellent customer service, with exposure