Billing & Order Management Specialist

IRIS; Wigan; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

IRIS Software Group is seeking a Billing Operations Advisor to handle customer billing queries, orders and accounts from initial contact through invoicing, licensing, renewals and ongoing support. You will work with Sales, Finance and Support to resolve issues quickly, maintain accurate data, process credits and refunds, and ensure licensing is applied correctly.

This role values accuracy, ownership and collaboration across UK and India teams to keep the customer journey smooth.

Qualifications

• Experience managing customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
• Good numerical skills and confidence checking figures and spotting discrepancies.
• Strong attention to detail when working with customer, order or financial information.
• Experience following established processes, approval controls and procedures.
• The ability to investigate problems, identify the right next step and elevate when necessary.
• Clear communication skills and confidence working with customers and colleagues across different teams.
• Good organisation skills, with the ability to manage several priorities and deadlines.
• A proactive approach, taking ownership of tasks and following them through to completion.
• Experience with billing, invoicing, order processing, finance systems or software licensing would be useful, but transferable operational experience is welcome.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setup, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or elevate where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

Skills

Billing operations

Finance operations

Order management

Sales administration

Customer operations

CRM software

Finance platforms

Excel

Numerical skills

Attention to detail

Communication

Organization

Problem solving

Tools

CRM software

Finance platforms

Excel

Job description

IRIS Software Group is seeking a Billing Operations Advisor to handle customer billing queries, orders and accounts from initial contact through invoicing, licensing, renewals and ongoing support. You will work with Sales, Finance and Support to resolve issues quickly, maintain accurate data, process credits and refunds, and ensure licensing is applied correctly.

This role values accuracy, ownership and collaboration across UK and India teams to keep the customer journey smooth.