Billing Leader - Contracts, KPIs & Cash Flow

Pareto Facilities Management Ltd; Milton Keynes; Hybrid; GBP 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid / Flexible

Competitive salary + benefits

Job summary

Pareto FM Group is seeking a Head of Billing to lead and develop the group’s billing function. This hybrid role aims to ensure accurate, timely invoices while strengthening controls and cash flow across the business.

You will collaborate with Account Managers and operations to deliver across planned maintenance, reactive works and projects, driving process improvements and KPI reporting. This is a senior, impactful billing leadership position.

Qualifications

• Proven experience leading a billing, revenue operations or sales ledger team.
• Experience within Facilities Management, Property Services, Engineering Services, or another contract-led B2B environment.
• Strong understanding of billing against contracts, schedules, agreed rates and commercial terms.
• Experience managing multiple revenue streams, including contract billing, reactive works and project billing.
• Experience reconciling contracts and commercial agreements to billed revenue.
• Strong understanding of customer purchase orders (POs) and their impact on billing.
• Excellent stakeholder management skills with the confidence to challenge and hold others accountable to billing deadlines.
• A process-driven mindset with exceptional attention to detail.
• Strong Excel skills and experience using finance systems.

Responsibilities

• Leading the day-to-day billing function across the Pareto FM Group.
• Ensuring invoices are raised accurately and on time across planned maintenance, reactive works and projects.
• Managing billing against customer contracts, agreed rates and commercial terms.
• Working closely with Account Managers and operational teams to ensure all billing information is received ahead of deadlines.
• Monitoring client purchase orders and proactively resolving issues that could delay invoicing.
• Improving billing controls, reducing errors and ensuring complete contract-to-bill reconciliation.
• Reviewing unbilled revenue and driving action to resolve outstanding items.
• Producing billing performance reports and KPIs.
• Supporting continuous improvement, process standardisation and finance transformation initiatives.
• Working closely with Credit Control to help improve cash collection and reduce invoice queries.

Skills

Billing leadership

Facilities Management

Contract billing

Multiple revenue streams

Contract reconciliation

PO management

Stakeholder mgmt

Process orientated

Excel

Tools

Sage Intacct

Simpro

Job description

Pareto FM Group is seeking a Head of Billing to lead and develop the group’s billing function. This hybrid role aims to ensure accurate, timely invoices while strengthening controls and cash flow across the business.

You will collaborate with Account Managers and operations to deliver across planned maintenance, reactive works and projects, driving process improvements and KPI reporting. This is a senior, impactful billing leadership position.