Billing Team Leader

Ampa Group; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Ampa Group is seeking a Billing Team Leader to drive a high‑quality, accurate billing service across the group’s brands. You will lead a team, coordinate complex billing, and help scale the central billing function while working across Midlands hubs with hybrid travel.

You will partner with credit control and Finance Operations to ensure compliance with VAT, SARs, and client requirements, delivering timely, accurate invoices.

Qualifications

• Leading a billing team to deliver accurate end-to-end billing.
• Coordinate multi-brand, multi-payer, eBilling requirements.
• Ensure compliance with SARs, VAT and internal policies.
• Partner with credit control and Finance Operations.
• Drive continuous improvement and standardisation.

Responsibilities

• Lead, coach and develop billing team members to a service-led culture.
• Oversee end-to-end billing for designated brands and teams.
• Assist design and expansion of a central billing function.
• Build relationships with partners, fee earners and finance colleagues.
• Monitor billing performance and drive improvements.

Skills

Team leadership

Billing processes

VAT compliance

eBilling

Stakeholder management

Aderant

Tools

Aderant

Job description

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we're keen to be flexible. After all, we value what you do, not where you do it. We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs. Reporting to Head of Finance Operations, The Billing Team Leader leads the day-to-day delivery of a high-quality, accurate and responsive billing service across the group's house of brands and professional services businesses. The role combines people leadership, operational control, stakeholder partnership and continuous improvement, ensuring that billing activity is completed consistently, efficiently and in line with client requirements, group policies and applicable legal and VAT obligations. The role is central to the development and scaling of the central billing function. It will help transition billing from fragmented, reactive activity to a proactive, standardised and value-driven service, while recognising that individual brands, teams and clients may require tailored delivery within an agreed group control framework. The postholder will be a visible operational leader and billing subject-matter expert, working with partners, fee earners, business support colleagues and Finance Operations to improve billing outcomes, strengthen financial hygiene and support cash flow, lock-up and forecasting objectives. What you will be doing: Team leadership

Team leadership

• Lead, coach and develop billing team members, creating a collaborative, accountable and service-led culture aligned with group values.
• Plan and allocate workloads, monitor capacity and provide appropriate cover for business-as-usual activity, billing peaks and planned change.
• Set clear objectives and service expectations; provide regular feedback, one-to-ones, performance support and development planning.
• Support recruitment, induction, training, succession planning and the development of billing expertise across the team.
• Create a culture of continuous learning, knowledge sharing and constructive challenge, enabling team members to take end-to-end ownership.

Operational billing delivery

• Oversee the accurate and timely completion of the end-to-end billing process for teams and brands within scope, from pre-bill preparation and review through to bill production, approval, posting and appropriate filing or delivery.
• Coordinate standard, composite, multi-payer, split, eBilling and other complex billing requirements, escalating material exceptions or risks appropriately.
• Ensure billing instructions, narratives, rates, discounts, disbursements, write-offs, VAT treatment, payer details, budgets and billing cycles are applied accurately.
• Ensure all billing practices, and processes remain compliant with SARs
• Work closely with credit control to monitor and embed purchase order requirements into the billing process.
• Maintain effective daily, weekly, month-end and year-end routines so deadlines are met without creating avoidable period-end congestion.
• Monitor queues, aged items, rejected bills, eBilling failures, unbilled WIP and other exceptions, ensuring prompt investigation, resolution and escalation.
• Provide hands-on operational support for complex or high-priority matters where required, while retaining appropriate oversight of the wider service.

Central billing function development

• Support the design, implementation and phased expansion of the central billing function, helping to stabilise transferred activity before scaling across group.
• Help define and embed common billing policies, workflows, controls, service levels, quality checks, standard operating procedures and clear ownership points.
• Capture, map and challenge existing processes, identifying duplication, control gaps and opportunities to simplify or automate.
• Support testing, implementation and adoption of system and process changes, including effective use and configuration of Aderant and associated billing or eBilling tools.

House of brands and stakeholder partnership

• Act as a principal day-to-day contact for billing stakeholders across designated brands, developing a strong understanding of their operating models, clients, services and billing priorities.
• Build trusted relationships with partners, fee earners, brand leadership, finance colleagues and business support teams, ensuring expectations, responsibilities and service standards are clear.
• Work closely with the bids team and client partners to identify and seamlessly feed in new key client/framework requirements.
• Provide practical guidance on billing requirements and best practice.

Revenue performance, WIP and insight

• Support effective management of the billing lifecycle and WIP by maintaining visibility of work awaiting action, billing readiness, exceptions and delivery against agreed timetables.
• Work with revenue control, credit control, commercial finance and operational colleagues to improve the flow from work undertaken to accurate billing and onward cash collection.
• Identify trends, recurring causes of delay, revenue leakage and avoidable rework, liaise with commercial managers, agreeing corrective actions, and futureproofing.

Controls, quality and compliance

• Maintain a robust quality-control framework for billing, including proportionate review, exception checking, reconciliation.
• Ensure activity is undertaken in accordance with internal finance policies, delegated authorities, information security requirements, client terms and applicable regulatory and statutory requirements, including VAT and the SRA Accounts Rules where relevant.
• Ensure client and matter billing requirements, outside counsel guidelines and eBilling rules are understood, documented and reflected in delivery.
• Maintain accessible and current process documentation, supporting internal and external audit activity as required.
• Identify potential errors, control failures or service risks early, contain their impact, elevate appropriately and support remediation.

Service management and continuous improvement

• Monitor service quality, turnaround times, accuracy, stakeholder experience and team productivity against agreed measures and service levels.
• Use data, team insight and stakeholder feedback to prioritise improvements that reduce rework, strengthen controls and improve the client and colleague experience.
• Lead or contribute to billing and wider Finance Operations projects, ensuring operational requirements are understood and changes are embedded effectively.
• Maintain productive working relationships across Finance Operations and other group services, resolving hand-off issues and supporting joined-up end-to-end processes.
• Champion standardisation and automation where these improve control and service, while applying sound judgement where a tailored approach is commercially or operationally justified.
• Detail-oriented with a high level of accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive and self-motivated.
• Strong ethical standards and integrity., Substantial billing or revenue-cycle experience gained within a legal or professional services environment.
• Experience of supervising, coaching or leading a team in a high-volume, deadline-driven operation.
• Strong understanding of end-to-end billing processes, WIP management, financial controls and the dependencies between billing, revenue and collections.
• Experience of eBilling platforms, client billing portals and structured client billing guidelines.
• Working knowledge of UK VAT and, where relevant to the work in scope, the SRA Accounts Rules and cross-border billing considerations.
• Experience of handling complex billing requirements and resolving operational exceptions with sound judgement and attention to detail.
• Proven ability to build credible working relationships with partners, senior stakeholders and operational teams.
• Experience of improving processes, documenting controls and supporting successful operational or systems change.
• Strong analytical and organisational skills, with the ability to interpret information, prioritise competing requirements and meet strict deadlines.
• Excellent written and verbal communication skills, including the ability to explain technical billing matters clearly to varied audiences.
• High level of integrity, discretion and awareness of information security and confidentiality requirements.

Desirable:

• Experience of Aderant, or a comparable professional services practice-management or finance system.
• Experience of establishing, centralising or scaling a shared billing service across multiple brands, practices, offices or entities.
• Advanced Excel skills and experience producing operational reporting or dashboards.
• Excellent communication and interpersonal skills

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.