Billing Customer Support Advisor — Hybrid

Jdr Recruitment; Aberford; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

Lifestyle benefits

Retail discounts

Gym membership

Training and development

Free onsite parking

25 days annual leave

Job summary

Jdr Recruitment is recruiting a Billing Customer Service Advisor in Bradford. The role is full-time and permanent with hybrid working after completing training and probation. Starting salary is £27,417 per annum, increasing to £31,942 as you progress.

Responsibilities include delivering outstanding customer service over the phone, resolving billing queries, and supporting customers with payment plans. Benefits include annual leave, healthcare, discounts, and onsite parking.

Qualifications

• At least 6 months' customer service experience.
• Excellent communication and listening skills.
• Strong empathy and customer focus.
• Good IT skills with the ability to navigate multiple systems.
• Strong problem-solving and decision-making abilities.
• High attention to detail and accuracy.
• Ability to remain calm and professional under pressure.

Responsibilities

• Deliver outstanding customer service over the phone.
• Resolve billing and account enquiries efficiently and accurately.
• Support customers with payment plans and financial assistance options.
• Update and maintain customer records.
• Build rapport and understand customer needs.
• Work toward service, quality, and performance targets.

Skills

Excellent communication

Empathy

Strong IT skills

Billing knowledge

Attention to detail

Problem solving

Job description

Jdr Recruitment is recruiting a Billing Customer Service Advisor in Bradford. The role is full-time and permanent with hybrid working after completing training and probation. Starting salary is £27,417 per annum, increasing to £31,942 as you progress.

Responsibilities include delivering outstanding customer service over the phone, resolving billing queries, and supporting customers with payment plans. Benefits include annual leave, healthcare, discounts, and onsite parking.