Hybrid Inbound Service Advisor | Tech & Payments

Mpeople Recruitment North West; Burnley; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

We are hiring for a Customer Service/Contact Centre Advisor in Burnley on a Temporary 6-12 month contract. The role follows a Monday–Friday pattern, 37.5 hours weekly, with hybrid working (3 days in the office after competence is shown and manager approval).

Pay rate starts at £12.71 per hour and rises to £14.27 per hour, with excellent benefits including paid annual leave from 28 days to 36 days after 12 weeks. DBS is required for this position.

Qualifications

• Experience in a service delivery environment.
• Proficient with database applications and Microsoft Office.
• Attention to detail and ability to work under pressure.
• Strong written and verbal communication.
• Organised and able to prioritise to deadlines.
• Flexible, professional attitude.

Responsibilities

• Handle inbound calls regarding technical enquiries and resolve customer concerns.
• Take payments over the phone and update customer details on the system.
• Provide accurate information and guidance to customers.
• Monitor device status and assist in resolving malfunctions.
• Produce and despatch personalised communications compliant with GDPR.
• Perform security checks over the phone and manage customer expectations.
• Support reporting to team leaders and managers.

Skills

Service delivery

Digital applications

Attention to detail

Communication

Pressure handling

Flexible attitude

Organisation

Targets

Tools

Microsoft Office

Database systems

Job description

We are hiring for a Customer Service/Contact Centre Advisor in Burnley on a Temporary 6-12 month contract. The role follows a Monday–Friday pattern, 37.5 hours weekly, with hybrid working (3 days in the office after competence is shown and manager approval).

Pay rate starts at £12.71 per hour and rises to £14.27 per hour, with excellent benefits including paid annual leave from 28 days to 36 days after 12 weeks. DBS is required for this position.