On-site Telecoms Customer Care Advisor – Billing

Hollybank Trustees Ltd; Horsham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

50% broadband discount

25 days holiday

Fruit & breakfast bar

Local discounts Horsham

Salary sacrifice pension

Buy/Sell holidays

Friday fridge

Company events

Health care plan

Free parking

Eye care vouchers

Death in service

Job summary

Hollybank Trustees Ltd in Horsham is seeking a Customer Service Advisor. You will be the first point of contact for customers, handling billing queries, technical queries, and general questions with a focus on clear and friendly support.

This role is on-site in Horsham, with core hours 40 per week, and occasional Saturday shifts. It offers a supportive environment, perks, and opportunities to improve the customer journey within a growing telecoms business.

Qualifications

• Experience in customer service or contact centre is preferred.
• Ability to handle billing and technical queries with clarity.
• Comfort navigating multiple systems and tools.

Responsibilities

• Handle inbound calls with professionalism and empathy.
• Resolve billing queries and explain charges clearly.
• Manage overflow calls from 1st Line Technical Support.
• Record interactions in the CRM system accurately.
• Escalate complex issues to relevant teams and follow up.

Skills

Customer service

Telecoms knowledge

CRM software

Problem solving

Communication skills

Tools

Phone system

CRM platforms

Job description

Hollybank Trustees Ltd in Horsham is seeking a Customer Service Advisor. You will be the first point of contact for customers, handling billing queries, technical queries, and general questions with a focus on clear and friendly support.

This role is on-site in Horsham, with core hours 40 per week, and occasional Saturday shifts. It offers a supportive environment, perks, and opportunities to improve the customer journey within a growing telecoms business.