Inbound Customer Advisor

Concentrix; Stockport; On-site; GBP 23,868 - 29,172; Full time

Benefits offered by this job

Bonus opportunity up to £250 PCM

Exclusive discounts on broadband and mobile

Continuous training and support

Job summary

Concentrix is seeking an Inbound Billing Advisor in Stockport. This role focuses on resolving billing queries, facilitating payment processing, and enhancing customer satisfaction. You’ll engage with customers to diagnose problems, ensuring efficient resolutions. The position offers a permanent 40-hour contract, annual salary of £26,520, and bonuses for exceptional performance. Inclusive of training and ongoing support, it's an excellent opportunity for those looking to grow within a nurturing environment.

Qualifications

• Deliver exceptional support by managing systems to resolve billing issues efficiently.
• Engage customers with insightful questions and provide clear solutions.
• Diagnose issues quickly and maintain composure in dynamic environments.
• Connect with diverse customer profiles ensuring tailored experiences.

Responsibilities

• Diagnose and resolve billing issues efficiently.
• Listen attentively and articulate clear solutions.
• Assist customers with secure phone payments.
• Meet or exceed support targets under pressure.

Skills

Customer Support

Communication

Problem-Solving

Adaptability

Job description

Job Title

Inbound Billing Advisor

Job Description

Detail‑oriented professional with a focus on resolving billing queries and enhancing customer experiences. The role includes handling billing inquiries related to overdue payments, bill discrepancies, and facilitating payment processing over the phone. This position offers a prime opportunity to grow while providing exceptional service and contributing to customer satisfaction.

Key Responsibilities

• Billing Queries & Resolution: Diagnose and resolve billing issues efficiently, conveying complex details understandably.
• Customer Service & Communication: Listen attentively, empathise, and articulate clear solutions to build trust and positive experiences.
• Payment Processing: Assist customers with secure phone payments, ensuring accurate transactions.
• Target‑Driven & Performance Under Pressure: Meet or exceed support targets, maintaining resilience and focus under pressure.

Qualifications

• Customer Support: Deliver exceptional support by efficiently managing systems to resolve billing issues on the first call.
• Communication: Engage customers with insightful questions and provide clear solutions.
• Problem‑Solving and Resilience: Diagnose issues quickly, maintain patience and composure in dynamic environments.
• Adaptability and Versatility: Connect with diverse customer profiles, ensuring tailored and positive experiences.

Training & Development

Trainers provide comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on‑the‑job training and continuous support promote growth and development.

What’s in it for you?

• Permanent 40‑hour per week contract, Monday–Sunday (5/7 days) between 8 am–9 pm
• Convenient location: Horsfield Way, Bredbury, SK6 2SU
• Annual salary of £26,520
• Bonus opportunity up to £250 PCM plus uncapped bonus for exceptional performance in lead generation.
• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals

Equal Opportunity

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.