Billing Assistant

Advania UK; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Billing Assistant, where your attention to detail and strong Excel skills will shine. In this dynamic role, you'll assist with various billing activities, ensuring accuracy in customer invoices and management reports. You'll play a vital part in the migration to a new billing system while collaborating with a supportive team. This innovative firm values its people and offers a hybrid working environment, allowing you to balance office presence with remote flexibility. If you're looking to make a meaningful impact in a tech-driven organization, this opportunity is perfect for you.

Qualifications

• Strong Excel skills and adept in MS Office are crucial.
• Basic SQL knowledge preferred for data handling.

Responsibilities

• Assist with pre-bill checks and customer invoice generation.
• Ensure accuracy in billing notices and customer records.
• Generate monthly management reports and address billing issues.

Skills

Excel

MS Office

Windows Operating Systems

SQL

Communication Skills

Customer Empathy

Attention to Detail

Tools

Xero

Business Central

Job description

Position: Billing Assistant

Location: London

Type: Full-Time

About Us:
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specializing in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
You will be responsible for undertaking various billing related activities, with the focus being on ensuring the monthly bill runs are completed correctly and efficiently.

Key Responsibilities:

• Assist with Pre-Bill Checks
• Assist with Customer Invoice Generation
• Assist with Customer Invoice Queries and Disputes
• Assist with Generating and reviewing Management Reports
• Assist with Migration to a new Billing System and ERP
• Assist with Bureau / White Label Billing

Specific Responsibilities:

• Receive, review and process billing notices.
• Upload all customer orders and billing information on billing systems.
• Cross-check systems to validate telephone numbers and other billable details are correct.
• Load daily call data records and resolve all rejects.
• Load other external records required to generate the customer invoices.
• Run pre-billing previews and correct as required.
• Run variance report and address any errors.
• Complete final pre-bill check.
• Generate and issue customer invoices.
• Upload invoices onto Xero / Business Central.
• Update customer records as required.
• Maintain tariff tables on the billing system and update where necessary.
• Undertake revenue assurance activities.
• Generating monthly management reports.
• Assist with US Sales Tax Provisioning.

Person Profile:

• Personality: Self-driven with a positive outlook and a clear focus on attention to detail. A natural thinker who critically assesses own performance. Mature, credible, and comfortable in dealing with senior company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view.
• Presentation: Well presented and business-like. Keen for new experience, responsibility, and accountability. Able to get on with others and be a team-player.
• Specific Job Skills: Able to empathize with the customer and diffuse difficult situations. Able to correctly analyze the nature of customers’ billing problems/issues and to determine and formulate appropriate solution(s). Able to think laterally and creatively regarding customer problems while using a structured thought-out process. Capable of building rapport with the customer. Appropriate communication skills to provide clear and concise support.
• Computer Skills: Must have excellent Excel skills and be very adept in the use of MS Office and have a good knowledge of Windows Operating Systems. Basic SQL knowledge is preferred.
• Communication Skills: Ability to read, analyze, and interpret general business commercial reports. Ability to create reports and effectively present information.

#LI-Hybrid

The budgeted salary for this role is between £30,000 - £35,000.

Hybrid Working:
This hybrid role necessitates being in the office or at a client site for 4 days each month. Each team within our organization can decide how to implement this policy.

Our Selection Process:
We are committed to ensuring an equitable experience for all candidates. Please let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients, we will need to carry out background checks for all offers of employment.