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Client Service Assistant (eBilling and Collections)

TransPerfect

Greater London

On-site

GBP 25,000 - 35,000

Full time

2 days ago

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Job summary

Join a dynamic team as a Client Service Assistant, where your tech-savvy skills will shine! In this entry-level role, you will support client onboarding in e-billing portals, ensuring seamless invoice processing and problem resolution. Collaborating closely with various teams, you will tackle challenges head-on while keeping our databases organized. This is a fantastic opportunity to grow in a professional environment that values communication and innovation. If you're eager to learn and make an impact, this role is perfect for you!

Qualifications

Entry level with min. 1-year experience in client onboarding or support.
Proficiency in handling client inquiries and documentation.

Responsibilities

Assist with client registration and onboarding into e-billing portals.
Resolve e-billing queries and troubleshoot issues as needed.

Skills

Technical mindset

Problem-solving

Excellent communication skills

Methodical and organized

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Ticketing system

Client Service Assistant (eBilling and Collections)

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We are looking for an engaging, open minded and tech savvy professional to join our well established and dynamic Collections department. In this role your main focus will be to respond and assist efficiently with registration and set up of new clients’ accounts in their chosen ebilling portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical, invoice or collections problems, ensuring that e-billing invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with E-billing Team Lead, Collections Team as well as Clients, Sales and other Stakeholders to problem solve any issues that may come up in relation to such portals and invoice submission.

Responsibilities:

Assist with new client registration and onboarding into current or new e-billing portals
Assist in completing necessary vendor forms, compile and produce accurate documents and share as required
Create, update user details and guide on the access and use of various e-billing portals
Monitor and follow up with Sales to ensure correct e-billing invoices are uploaded in a timely manner (<7 days from invoice date) and occasionally upload volumes of invoices on Sales behalf as required
Work towards set e-billing goals in the effort of reducing global over terms revenue/collections
Assist in maintenance of the company information on platforms, troubleshoot issues with platform support teams as required
Maintain our central databases of login details and others
Respond and resolve any other ebilling queries
Complete all other tasks that are deemed appropriate for this role and assigned by your Manager
Cover for team absences and support collections efforts with some ad-hoc collections projects/tasks as deemed appropriate by Senior Collections members, Collections Manager or AR Manager

Required skills:

Technical and technology savvy mindset
Ability to problem solve and think outside the box
Professional manner
Excellent communications skills in speaking and writing with ability to communicate on any level
Methodical and organized

Required experience and qualifications:

Minimum Bachelor’s degree or its equivalent
Previous experience working with a ticketing system and handling client and internal inquiries
Entry level, min. 1-year experience working in professional settings such us client onboarding, accounting, client support/administration
Prior working knowledge client onboarding or working knowledge of at least 1 of the e-billing portals like Ariba, Coupa, Tungsten, Legal Tracker or other
Proficiency in Microsoft Office (Word, Excel, Outlook etc.,) or other beneficial applications
Numerical Aptitude

Desired skills and experience:

Fast self- learner
Prior working knowledge client onboarding or working knowledge of at least 1 of the e-billing portals like Ariba, Coupa, Tungsten, Legal Tracker or other
Enjoys talking on the phone & communicating over email
Proficient in English language and a working level of French or Spanish would be an advantage

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Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Accounting/Auditing, Administrative, and Customer Service
Industries
Translation and Localization

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