Billing Administrator

Mitie; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Job summary

Mitie Group in Gloucester is seeking a Billing Administrator on a 6‑month FTC. The role is 40 hours per week and offers a salary of £25,000–£30,000.

You will support the Billing and Finance teams with accurate invoicing during a major platform migration, ensuring timely billing, data integrity and customer satisfaction. The role requires prior experience in billing or finance administration, strong Excel skills and excellent communication to coordinate across departments.

Qualifications

• Previous experience in a billing, finance administration, accounts receivable or similar finance-related role.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Strong communication and interpersonal skills with the ability to build effective relationships across operational and finance teams.

Responsibilities

• Process and issue customer invoices across multiple entities in line with scheduled and ad hoc billing cycles.
• Upload invoices to customer portals within agreed timescales and customer requirements.
• Validate billing data to ensure accuracy, completeness and compliance prior to invoice generation.
• Investigate and resolve billing discrepancies, exceptions and internal billing queries.
• Identify and escalation system or process issues that prevent timely invoice production.
• Liaise with operational teams to obtain supporting documentation and updates required for billing activities.

Skills

Excel

Communication

Interpersonal skills

Tools

Microsoft Excel

Microsoft Office

Job description

ROLE: Billing Administrator (FTC 6 months)
HOURS: 40 hours a week
LOCATION: Gloucester

SALARY: £25,000-£30,000

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for two Billing Administrators to provide efficient and accurate billing support to the Billing and Finance teams.

As part of a major business transformation programme, legacy billing platforms across the Water division of Marlowe Environmental Services are being migrated into a single billing platform. This role will support additional billing controls, validation checks and reconciliation activities to ensure invoicing accuracy, customer satisfaction and cash collection performance are maintained throughout the transition.

Role Responsibilities:

• Process and issue customer invoices across multiple entities in line with scheduled and ad hoc billing cycles.
• Upload invoices to customer portals within agreed timescales and customer requirements.
• Validate billing data to ensure accuracy, completeness and compliance prior to invoice generation.
• Investigate and resolve billing discrepancies, exceptions and internal billing queries.
• Identify and escalation system or process issues that prevent timely invoice production.
• Liaise with operational teams to obtain supporting documentation and updates required for billing activities.

Required Qualifications:

• Previous experience in a billing, finance administration, accounts receivable or similar finance-related role.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Strong communication and interpersonal skills with the ability to build effective relationships across operational and finance teams.

What's in it for you?

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).