Bilingual Visitor Experience & Info Assistant

Senedd; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Senedd in Cardiff is seeking a Customer Information Officer to join the Customer Relations Team. The role provides a professional information service online and in person, helping visitors to attend and view Senedd business with a bilingual, impartial approach.

Reporting to the Customer Relations Team Manager, you will handle requests from the public and Members about visiting, wayfinding, the agenda, events and engagement opportunities.

Qualifications

• This role requires a good eye for detail, strong communication and customer service skills.

Responsibilities

• Provide a professional information service online and in person.
• Support visitors to attend and view Senedd business.
• Correspond with the public and Members regarding information requests on visiting, wayfinding, the agenda, events and engagement opportunities.

Skills

Customer service

Communication

Attention to detail

Bilingual (English/Welsh)

Job description

Senedd in Cardiff is seeking a Customer Information Officer to join the Customer Relations Team. The role provides a professional information service online and in person, helping visitors to attend and view Senedd business with a bilingual, impartial approach.

Reporting to the Customer Relations Team Manager, you will handle requests from the public and Members about visiting, wayfinding, the agenda, events and engagement opportunities.