Bilingual Library & Customer Services Advisor

Ceredigion County Council

Aberaeron

On-site

GBP 21,000 - 25,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Flexible working

Training & development

Generous annual leave

LGPS

Staff wellbeing discounts

Bilingual workplace

Job summary

Ceredigion County Council in Wales seeks a friendly, motivated customer service assistant to support customers and library services across Ceredigion. You will be the first point of contact for enquiries, help access services, issue/return stock and validate documents such as DBS and Blue Badge applications.

Join a team that values bilingualism, Flexible working where service needs allow, with strong training, generous leave and LGPS pension.

Qualifications

GCSEs (or equivalent) including English/Welsh and Mathematics.
Welsh and English language skills at Level 4 across all competencies.
Previous customer service experience.
Excellent communication and interpersonal skills.
Positive, flexible approach to work and a willingness to learn and develop.
The ability to work effectively as part of a team while delivering high standards of service.

Responsibilities

Provide a welcoming and professional first point of contact for face-to-face customer enquiries.
Support day-to-day library operations, including issuing, returning and shelving library stock.
Validate a range of documents, including DBS applications, Blue Badge applications, certificates and identification documents.
Manage challenging situations with confidence, responding to enquiries and resolving complaints professionally.
Process payments and accurately reconcile daily takings.
Maintain accurate customer records using CRM and Library Management Systems (LMS).