Customer Relations Assistant (Temporary)

Senedd; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Senedd in Cardiff is seeking a Customer Information Officer to join the Customer Relations Team. The role provides a professional information service online and in person, helping visitors to attend and view Senedd business with a bilingual, impartial approach.

Reporting to the Customer Relations Team Manager, you will handle requests from the public and Members about visiting, wayfinding, the agenda, events and engagement opportunities.

Qualifications

• This role requires a good eye for detail, strong communication and customer service skills.

Responsibilities

• Provide a professional information service online and in person.
• Support visitors to attend and view Senedd business.
• Correspond with the public and Members regarding information requests on visiting, wayfinding, the agenda, events and engagement opportunities.

Skills

Customer service

Communication

Attention to detail

Bilingual (English/Welsh)

Job description

\"This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.

The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.

Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.

This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.

Pattern of Working

This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members.

Please note recruitment will normally be at the minimum of the band.

The successful candidate will be subject to security vetting.