French Speaking Customer Service Administrator

Tru Talent; Egham; On-site; GBP 16,000 - 22,000; Full time

Job summary

Tru Talent is recruiting for a French-Speaking Customer Service Administrator in the United Kingdom. The role offers £13.75 per hour, 40 hours per week, Monday to Friday, 8:00am–5:00pm, and involves dealing with European clients in French and English.

The successful candidate will maintain customer records, handle queries, and support cost-reduction initiatives while using Microsoft Office and working both independently and as part of a team.

Qualifications

• Fluent in French and English, with strong written and spoken communication.
• Experience in customer service or administrative roles.
• Excellent attention to detail and organisational skills.

Responsibilities

• Accurately input and maintain customer records.
• Provide professional customer support to European clients in French and English.
• Handle customer queries efficiently while maintaining service standards.
• Investigate court summons and support cost-reduction processes.
• Use Microsoft Office to support daily operations.
• Work independently to meet productivity targets.
• Ensure all work meets quality and compliance standards.
• Provide general administrative support as needed.

Skills

Bilingual French-English

German translation (desired)

Customer service experience

Administrative experience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

French-Speaking Customer Service Administrator

Hourly Rate: £13.75 per hour

Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)

The Opportunity

We are seeking a confident and highly organised French-Speaking Customer Service Administrator to join a fast-paced and supportive team. This is a fantastic opportunity for someone from a similar customer service or administrative background who enjoys delivering exceptional service and supporting international clients within a professional environment.

You will play a key role in providing high-quality support to European agencies, using both French and English to communicate effectively and ensure an excellent customer experience.

What you’ll be doing as the French Speaking Customer Service Administrator:

• Accurately inputting, updating, and maintaining customer records and data
• Providing professional customer support to European clients in both French and English
• Handling customer queries efficiently and ensuring a high standard of service
• Investigating court summons and supporting cost reduction processes
• Using Microsoft Office (Excel, PowerPoint, etc.) to support daily operations
• Working independently to meet productivity targets and deadlines
• Ensuring all work meets quality and compliance standards
• Providing general administrative support to the wider team where required

What we’re looking for:

• Fluent in both French and English (written and spoken)
• Able to speak and translate German is desired
• Previous experience in a customer service or administrative role
• Strong organisational skills with excellent attention to detail
• Confident using Microsoft Office and general IT systems
• A proactive, reliable, and solutions-focused mindset
• Ability to work independently as well as collaboratively within a team

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