Bilingual Customer Services Advisor (Welsh/English)

Wrexham County Borough Council; Wrexham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave

Job summary

Wrexham County Borough Council is seeking a Customer Services Adviser to join its Customer Contact Centre. The role involves front-line service, reception duties and handling a variety of benefits and council tax enquiries.

You will need excellent communication and computer skills, be comfortable with new technology, and work flexibly as part of a team to deliver the best possible local service.

Qualifications

• Experience of front-line customer service.
• Excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Keen to contribute to team objectives.
• Goal to provide local people with the best possible service.

Responsibilities

• Undertake reception duties in a Contact Centre environment.
• Take payments and process basic transactions.
• Answer telephone calls and handle enquiries professionally.
• Deal with benefit and council tax enquiries as required.

Skills

Front-line service

Job description

Wrexham County Borough Council is seeking a Customer Services Adviser to join its Customer Contact Centre. The role involves front-line service, reception duties and handling a variety of benefits and council tax enquiries.

You will need excellent communication and computer skills, be comfortable with new technology, and work flexibly as part of a team to deliver the best possible local service.