Bilingual Customer Experience Associate — Part Time

Arts Company; Cardiff; Hybrid; GBP 9,000 - 15,000; Part time

Job summary

Wales Millennium Centre in Cardiff is seeking a Part-time Customer Relations Assistant to help run daily operations at the information point. You will handle inquiries via phone, email, and web chat, assist audiences with tickets and accessibility needs, and contribute to our friendly front-of-house service.

The role emphasizes bilingual Welsh and English communication, basic IT skills, and a willingness to learn.

Qualifications

• Communicate confidently in Welsh and English with customers via all channels.

Responsibilities

• Using Tessitura CRM, web chat, phone and email to communicate and process customer information.
• Support the customer relations team with audience enquiries for shows.
• Assist customers with bookings and accessibility needs.

Skills

Welsh language

Customer service

Communication

Job description

Wales Millennium Centre in Cardiff is seeking a Part-time Customer Relations Assistant to help run daily operations at the information point. You will handle inquiries via phone, email, and web chat, assist audiences with tickets and accessibility needs, and contribute to our friendly front-of-house service.

The role emphasizes bilingual Welsh and English communication, basic IT skills, and a willingness to learn.