Bilingual Customer Service Team Lead (Hybrid) – Culture & Growth

Express Recruitment; Leicester; Hybrid; GBP 38,700 - 47,300; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Team Leader to manage a new team in Leicester. The ideal candidate will have strong communication skills and experience in leading customer service teams. Responsibilities include motivating the team, maintaining customer relationships, and implementing service improvements. The position offers up to £43,000, hybrid working options, and various benefits. Apply for a role that focuses on developing a positive team culture and outstanding customer service.

Qualifications

• Previous experience as a Customer Service Team Leader or Manager.
• Excellent communication skills both verbally and written.
• Ability to demonstrate high-level communication skills.

Responsibilities

• Lead and motivate the Customer Service Team ensuring high standards of performance.
• Develop and maintain strong relationships with key customers.
• Compile and review regular reports to monitor performance.
• Work collaboratively across departments to enhance the customer experience.
• Identify training needs within the team.

Skills

High level communication skills

Fluent in German and English

Job description

A leading recruitment agency is seeking an experienced Customer Service Team Leader to manage a new team in Leicester. The ideal candidate will have strong communication skills and experience in leading customer service teams. Responsibilities include motivating the team, maintaining customer relationships, and implementing service improvements. The position offers up to £43,000, hybrid working options, and various benefits. Apply for a role that focuses on developing a positive team culture and outstanding customer service.