Customer Experience Team Leader — Hybrid

Brook Green Supply; England; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave plus Bank Holidays

Hybrid working arrangements

Company pension scheme

Life and medical insurance

Employee Assistance Programme

Cycle to Work scheme

Family-friendly policies

Job summary

A B2B energy supplier in London is seeking a full-time Resourcing Partner to lead their Customer Relationship team. This role requires strong leadership and communication skills, with a focus on delivering exceptional customer service and operational excellence. The ideal candidate will have experience in managing teams and utilizing data for decision-making. This position offers a hybrid work model, competitive salary, and a comprehensive benefits package including health insurance and annual leave.

Qualifications

• Proven experience leading or managing teams.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities and changing workloads.

Responsibilities

• Lead, coach, and inspire a team of Customer Relationship Managers.
• Act as an escalation point for complex customer issues.
• Monitor, analyse, and report on key operational metrics.

Skills

Team leadership

Communication skills

Analytical skills

Problem-solving

Attention to detail

Tools

MS Office

Excel

PowerPoint

Job description

A B2B energy supplier in London is seeking a full-time Resourcing Partner to lead their Customer Relationship team. This role requires strong leadership and communication skills, with a focus on delivering exceptional customer service and operational excellence. The ideal candidate will have experience in managing teams and utilizing data for decision-making. This position offers a hybrid work model, competitive salary, and a comprehensive benefits package including health insurance and annual leave.