Customer Service Team Lead – Hybrid, Bonus & Development

Red Recruitment; Birmingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,000

Bonus up to £6,000 annually

Hours 9am–5pm

Contract: Permanent

Location: Birmingham (hybrid)

Training and development

Job summary

Red Recruitment is recruiting a Customer Service Team Leader to join a training and apprenticeship provider in Birmingham. You will lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately and ready for compliance review.

This role suits an experienced Team Leader with a background in high-volume administration or back-office operations, capable of balancing competing priorities while keeping a busy team on track and

Qualifications

• Experience as a Team Leader in high-volume administration/back-office operations.
• Able to manage multiple learner groups with deadlines and ensure compliance readiness.

Responsibilities

• Lead the pre-compliance team to gather learner documentation before training start dates.
• Allocate workloads and monitor progress across groups with different document requirements.
• Manage performance, balancing productivity with accuracy and learner experience.
• Coach team members and provide regular feedback to improve performance.

Job description

Red Recruitment is recruiting a Customer Service Team Leader to join a training and apprenticeship provider in Birmingham. You will lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately and ready for compliance review.

This role suits an experienced Team Leader with a background in high-volume administration or back-office operations, capable of balancing competing priorities while keeping a busy team on track and