Betting Shop Customer Service Leader

Entain Group; Worthing; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing

Job summary

Entain Group is recruiting a Retail Customer Service Manager for our Ladbrokes & Coral betting shops. You will deliver top customer service, drive standards daily and build relationships to encourage repeat business.

Reporting to the Shop Manager as part of the Shop Team, you will take bets, process transactions, demonstrate products, handle complaints, and help maintain high shop standards while working a rotating 15-hour weekly rota.

Qualifications

• Must be 18+ to work in betting shops.
• Experience in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Job description

Entain Group is recruiting a Retail Customer Service Manager for our Ladbrokes & Coral betting shops. You will deliver top customer service, drive standards daily and build relationships to encourage repeat business.

Reporting to the Shop Manager as part of the Shop Team, you will take bets, process transactions, demonstrate products, handle complaints, and help maintain high shop standards while working a rotating 15-hour weekly rota.