Betting Shop Customer Service Manager

Entain Group; Milton Keynes; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is seeking a Retail Customer Service Manager to lead the shop team and deliver excellent customer service in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you’ll help develop customer relationships and maintain high standards across shifts.

You will work in a dynamic retail environment with an emphasis on empathy, problem-solving, and achieving targets. A competitive hourly rate and benefits are provided.

Qualifications

• Must be 18+ to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer-facing

Cash handling

Communication

Customer confidence

Tools

POS systems

Job description

Entain Group is seeking a Retail Customer Service Manager to lead the shop team and deliver excellent customer service in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you’ll help develop customer relationships and maintain high standards across shifts.

You will work in a dynamic retail environment with an emphasis on empathy, problem-solving, and achieving targets. A competitive hourly rate and benefits are provided.