Bereavement Services Tech & Admin Coordinator

Pertemps Bond; London Borough of Hillingdon; Presencial; GBP 24.000 - 36.000; Jornada completa

Descripción de la vacante

Pertemps | London Borough of Hillingdon is seeking a proactive Technical Support Officer to join the Resident Services team, supporting Bereavement Services. The role blends technical administration, database and financial administration with high-quality customer service for residents.

You will coordinate team activities, maintain case and document management systems, produce management information and reports, and handle sensitive enquiries with empathy.

Formación

• Experience providing technical or administrative support to multidisciplinary teams, including meeting coordination and database or system administration.
• Experience managing high volumes of work accurately, prioritising competing demands and meeting deadlines.
• Ability to use initiative with routine matters and escalate when needed.
• Experience building relationships with colleagues, stakeholders and partners.
• Experience dealing sensitively with the public in various circumstances.
• Strong organisational skills and attention to detail in a changing environment.
• Excellent written and verbal communication with commitment to high customer service.

Responsabilidades

• Provide technical and administrative support to operational teams, ensuring targets and deadlines are met.
• Coordinate team activities: meetings, agendas, minutes, and maintain databases and records.
• Manage high volumes of admin work with accuracy and compliance with procedures.
• Respond to enquiries from the public, colleagues, funeral directors and external organisations with professionalism and empathy.
• Maintain case management and document management systems and resolve system queries where possible.
• Produce management information and reports, identifying outstanding actions for service delivery.
• Support financial administration, including resolving payment queries and monitoring budget commitments.
• Escalate operational issues, overspends and risks to service delivery when needed.
• Support continuous improvement to enhance processes, efficiency and customer experience.
• Collaborate across teams and adapt to changing demands.

Conocimientos

Meeting coordination

Database administration

Financial administration

Customer service

Multidisciplinary teamwork

Record keeping

Herramientas

Case management systems

Document management systems

Descripción del empleo

Pertemps | London Borough of Hillingdon is seeking a proactive Technical Support Officer to join the Resident Services team, supporting Bereavement Services. The role blends technical administration, database and financial administration with high-quality customer service for residents.

You will coordinate team activities, maintain case and document management systems, produce management information and reports, and handle sensitive enquiries with empathy.