Bereavement Care Coordinator

Hampshire Hospitals NHS Foundation Trust; Basingstoke, Winchester, Andover; On-site; GBP 21,000 - 28,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust seeks a Bereavement Support Officer to provide a Trust-wide service for newly bereaved relatives, guiding them through death registration procedures and supporting funeral arrangements. The post involves liaison with Medical Examiner Service, coroners, and funeral directors to ensure timely processing.

The role requires excellent communication, empathy, and ability to work across sites, with duties including paperwork accuracy, viewing arrangements, and

Qualifications

• GCSE English and Maths (A–C)
• Training in working with bereaved relatives, deceased patients and/or the process of death certification or equivalent experience
• Basic IT skills

Responsibilities

• Answering phones and providing practical and emotional support to bereaved relatives, offering expert guidance on death certification and funeral arrangements
• Supporting relatives who wish to view their next of kin in the Chapel of Rest, including cases of hospital deaths and coroner's cases
• Liaising with Medical Examiner team and clinical staff to ensure correct paperwork and coronial referrals
• Authorising release paperwork for transfer of the deceased to the funeral director
• Registering deaths on behalf of relatives unable to attend a registration office
• Providing police paperwork for Coroner's G28 form and arranging next-of-kin identification visits as required
• Completing referrals and coordinating with environmental health in cases with no next of kin
• Delivering bereavement education sessions at junior doctor induction and Trust study days
• Recording all deaths daily on the Summary Care Record Application
• Providing cross-site cover during staff absences

Skills

Communication skills

Empathy

Organisation

Cross-site collaboration

Education

GCSE English & Maths

Bereavement care training

Tools

Basic IT skills

Job description

Hampshire Hospitals NHS Foundation Trust seeks a Bereavement Support Officer to provide a Trust-wide service for newly bereaved relatives, guiding them through death registration procedures and supporting funeral arrangements. The post involves liaison with Medical Examiner Service, coroners, and funeral directors to ensure timely processing.

The role requires excellent communication, empathy, and ability to work across sites, with duties including paperwork accuracy, viewing arrangements, and