Bereavement Services Administrator

The Methodist Church in Britain; West Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

35 days leave pro rata

Local Government Pension Scheme

Annual leave purchase scheme

Flexible wellbeing support

Job summary

Rugby Borough Council is recruiting a part-time administrator for the Bereavement Services Team. The role focuses on arranging burials, cremations and memorials, handling confidential records and delivering a courteous front‑facing service by phone and in person.

It is fully site-based with no remote working and requires 18.5 hours across Monday to Friday. Applicants should have previous administrative experience and be comfortable supporting bereaved people in stressful situations, with high

Qualifications

• Previous administrative experience
• Comfort supporting bereaved people in stressful situations

Responsibilities

• Handle bereavement arrangements for burials, cremations and memorials
• Handle documents and information with confidentiality and care
• Serve customers face to face and by telephone

Skills

Excellent organisational skills

Excellent communication skills

High level of accuracy

Prioritise workload

Empathy

Discretion with confidential data

Customer focus

Job description

This part-time administrator post sits in the Bereavement Services Team at Rugby Borough Council. The work centres on arranging burials, cremations and memorials for bereaved families, with confidential records and a front-facing service by phone and in person. The hours are 18.5 a week, Monday to Friday, and the role is fully site-based with no remote working. Applicants need previous administrative experience and must be comfortable supporting bereaved people in often stressful situations.

What the job involves

• Handle bereavement arrangements for burials, cremations and memorials sensitively and smoothly
• Handle documents and information with confidentiality and care
• Serve customers face to face and by telephone

What’s required

Experience

• Previous administrative experience

Skills & knowledge

• Excellent organisational and communication skills
• High level of accuracy and attention to detail
• Ability to prioritise workload in a fast-paced environment
• Empathy with a wide variety of people
• Discretion and care with confidential documents and information
• Customer focus in face-to-face and telephone contact

Other

• Comfort dealing with bereaved people in often stressful circumstances

What’s offered

• 35 days' leave including 8 bank holidays, pro rata
• Local Government Pension Scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured induction, learning and development including Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family friendly policies and generous compassionate leave
• Independent support for health and wellbeing