Case Officer - Bereavement

The Methodist Church in Britain; Yeovil; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays

Local Government Pension Scheme

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

The Bereavement Services team at Somerset Council is seeking a part-time business support officer to cover customer-facing and administrative work for its crematorium and cemetery service.

In this permanent 21-hour role with hybrid working, you will help families and funeral directors with funeral, cremation and burial arrangements, maintain accurate records, support memorial services, and ensure a respectful, smooth operation.

Qualifications

• Experience handling records or administrative processes accurately.
• Right to work in the UK without visa sponsorship.
• Ability to work in sensitive bereavement contexts with discretion.

Responsibilities

• Provide a welcoming first point of contact for families and service users, guiding them through sensitive processes
• Coordinate funeral, cremation and burial arrangements
• Help deliver dignified cremation, burial and memorial services so they run smoothly for those attending
• Maintain accurate records and documentation supporting the lawful delivery of bereavement services
• Coordinate service information, financial processes and administrative activity

Skills

Communication

Customer service

Sensitivity

Organisational skills

Attention to detail

MS Office

Independent worker

Tools

Microsoft Office

Job description

The Bereavement Services team at Somerset Council needs a part-time business support officer covering both the customer-facing and administrative work of its crematorium and cemetery service. Day to day, the post helps families and funeral directors with funeral, cremation and burial arrangements, supports memorial services and keeps accurate records. It is a permanent 21-hour role with hybrid working where service needs allow. Applicants must already have the right to work in the UK, as visa sponsorship is not available.

What the job involves

• Provide a welcoming first point of contact for families and service users, guiding them through sensitive processes
• Coordinate funeral, cremation and burial arrangements
• Help deliver dignified cremation, burial and memorial services so they run smoothly for those attending
• Maintain accurate records and documentation supporting the lawful delivery of bereavement services
• Coordinate service information, financial processes and administrative activity
• Work with colleagues, partners and service users to give an inclusive, high-quality experience for people of all backgrounds, faiths and beliefs

What's required

Experience

• Experience managing records, documentation or administrative processes accurately

Skills & knowledge

• Excellent communication and customer service skills
• Ability to build trust and support people in sensitive situations
• Compassionate, professional and discreet approach with bereaved families and confidential information
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office and learning new systems quickly
• Ability to work independently, manage competing priorities and make sound decisions in a busy environment

Checks & eligibility

• Right to work in the UK without visa sponsorship

What's offered

• 25 days annual leave plus bank holidays
• Option to purchase additional annual leave
• Local Government Pension Scheme
• Flexible and hybrid working where service needs allow
• Health and wellbeing support, including confidential employee assistance services
• Paid volunteering opportunities