Cemeteries Tech Support & Admin — 6-Month Contract

Civic Recruitment Limited; Maldon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Contract role

Job summary

Civic Recruitment Limited is seeking a Technical Support Officer (Cemeteries) to join the Cemeteries and Bereavement Service within a Local Authority in Maldon. The role focuses on managing cemeteries, memorials, and bereavement records while delivering compassionate customer service.

The ideal candidate will have cemeteries experience, strong administrative and data-handling skills, and the ability to liaise with funeral directors, contractors, and service users in a sensitive, regulatory

Qualifications

• Experience in the cemeteries industry.
• Background in administrative, coordination, or operational support roles.
• Proficiency in handling customer inquiries, service requests, or complaints.
• Expertise in maintaining accurate records and databases.
• Strong customer service and communication abilities.
• Capability to prioritize tasks in a dynamic operational setting.
• Understanding of data protection, confidentiality, and record management practices.
• Familiarity with health and safety standards relevant to service delivery.
• Excellent organizational and administrative skills.
• Ability to collaborate effectively with colleagues, contractors, and stakeholders.
• Experience with Local Authorities.
• Knowledge of cemetery legislation and bereavement services.
• Familiarity with cemetery records and burial management systems.
• Experience in supporting operational service delivery teams.
• Involvement in service improvement initiatives.

Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
• Keep detailed records of burials, grave plots, memorials, and related documentation.
• Address inquiries, complaints, and service requests with professionalism and sensitivity.
• Serve as a primary contact for cemetery and bereavement-related questions.
• Facilitate the efficient operation of cemetery services.
• Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
• Assist with financial administration and operational tasks.
• Support contractors, funeral directors, and service users.
• Identify and implement opportunities to enhance service processes and customer satisfaction.
• Participate in service improvement and cost-efficiency initiatives.
• Assist with seasonal projects, memorial events, and ceremonial activities as needed.

Skills

Cemeteries industry

Administrative support

Record keeping / databases

Customer service

Health & safety

Stakeholder liaison

Local Authority experience

Bereavement services knowledge

Data protection/confidentiality

Administrative prioritization

Tools

Cemeteries records system

Microsoft Office

Data entry

Job description

Civic Recruitment Limited is seeking a Technical Support Officer (Cemeteries) to join the Cemeteries and Bereavement Service within a Local Authority in Maldon. The role focuses on managing cemeteries, memorials, and bereavement records while delivering compassionate customer service.

The ideal candidate will have cemeteries experience, strong administrative and data-handling skills, and the ability to liaise with funeral directors, contractors, and service users in a sensitive, regulatory