Bereavement Services Tech & Admin Coordinator

Pertemps Hillingdon Council; London Borough of Hillingdon; On-site; GBP 27,000 - 34,000; Full time

Job summary

Pertemps London Borough of Hillingdon is seeking a proactive Technical Support Officer to join the Resident Services team, supporting Bereavement Services. You will combine technical administration, database management and customer service to ensure accurate records and responsive service to residents.

The role requires managing priorities, resolving queries, maintaining case and document systems, producing reports and supporting financial administration, while delivering professional,

Qualifications

• Experience providing technical or administrative support to multidisciplinary teams, including meeting coordination, minute-taking and database or system administration.
• Experience managing high volumes of work accurately, prioritising competing demands and meeting deadlines.
• The ability to use initiative when dealing with routine matters and to identify when issues require escalation.
• Experience building and maintaining effective working relationships with colleagues, senior stakeholders and other partners.
• Experience dealing sensitively and professionally with members of the public in a variety of circumstances.
• Strong organisational skills, attention to detail and the ability to adapt to changing priorities.
• Excellent written and verbal communication skills, with a commitment to delivering a high standard of customer service.

Responsibilities

• Provide technical and administrative support to operational teams, ensuring service targets and deadlines are consistently met.
• Coordinate team activities, including arranging meetings, preparing agendas, taking accurate minutes and maintaining databases and records.
• Manage high volumes of administrative work, prioritising tasks effectively and ensuring accuracy and compliance with established procedures.
• Respond to enquiries from members of the public, colleagues, funeral directors and external organisations, handling sensitive situations with professionalism and empathy.
• Maintain and update case management and document management systems, supporting colleagues with system queries and resolving more complex issues where possible.
• Produce management information and reports, identifying outstanding actions and supporting effective service delivery.
• Support financial administration, including resolving payment queries, monitoring budget commitments and ensuring compliance with financial regulations.
• Escalate operational issues, potential overspends and risks to service delivery where appropriate.
• Support continuous improvement initiatives, identifying opportunities to improve processes, efficiency and the customer experience.
• Work collaboratively across teams, adapting to changing demands and supporting wider service requirements when necessary.

Skills

Meeting coordination

Minute-taking

Database administration

System administration

High-volume work

Customer service

Stakeholder relations

Bereavement enquiries

Tools

IT systems

Job description

Pertemps London Borough of Hillingdon is seeking a proactive Technical Support Officer to join the Resident Services team, supporting Bereavement Services. You will combine technical administration, database management and customer service to ensure accurate records and responsive service to residents.

The role requires managing priorities, resolving queries, maintaining case and document systems, producing reports and supporting financial administration, while delivering professional,