Bereavement Services Coordinator (7‑Day Support)

VerseOne Group; Basildon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Basildon Hospital is seeking a Bereavement Office Assistant to support day-to-day operations, assist families, and coordinate with clinical and mortuary teams. The role involves administrative duties, maintaining the Eden database, and ensuring timely notification of deaths.

Applicants should have experience with bereaved families, emotional resilience, and the ability to work in a highly emotional environment. Weekend and bank holiday coverage is required as part of a 7-day service.

Qualifications

• Experience working with bereaved families.
• Understanding the emotional impact of loss on families.

Responsibilities

• Assist in the day-to-day running of the bereavement office and provide guidance to users.
• Undertake administrative duties under direction of the Lead Bereavement Officer.
• Liaise with medical staff on completion of cause of death certificates and cremation papers.
• Maintain accurate records for deceased patients in the Eden database.
• Coordinate with ward staff on patient property and medical case notes.
• Notify relevant health care agencies of patient deaths promptly.
• Ensure wards have information and resources for the newly bereaved.
• Arrange viewings with mortuary staff for families in extenuating circumstances.
• Prepare documentation for Public Health Funerals with local councils when needed.
• Raise procurement orders for stationery and study days.
• Participate in 7-day working (including Bank Holidays).
• Demonstrate resilience and communication skills in a highly emotional environment.

Skills

Bereavement experience

Emotional resilience

Job description

Basildon Hospital is seeking a Bereavement Office Assistant to support day-to-day operations, assist families, and coordinate with clinical and mortuary teams. The role involves administrative duties, maintaining the Eden database, and ensuring timely notification of deaths.

Applicants should have experience with bereaved families, emotional resilience, and the ability to work in a highly emotional environment. Weekend and bank holiday coverage is required as part of a 7-day service.