Coroner Service Admin & Family Liaison (Temporary)

Essex County Council

Chelmsford

On-site

GBP 19,000 - 24,000

Full time

5 days ago

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Job summary

Essex Coroners Service in Chelmsford is seeking a dedicated Coroner Service Support Assistant for a 6-month temporary contract. The role involves handling cases, initial family contact, jury management, and court scheduling, within a collaborative team.

You will work from Seax House during probation and then 2–3 days per week with line manager approval. The position requires GCSE Maths and English, strong IT skills, teamwork, and excellent customer care to support bereaved families during

Qualifications

GCSE Maths and English required.
Excellent IT and keyboard skills.
Experience working as part of a team and liaising with a wide variety of people.
Experience of dealing with telephone enquiries.
Proven effective communication and interpersonal skills.
Ability to prioritise effectively.
Ability to present information in an accurate, orderly and disciplined manner.

Responsibilities

Filter incoming contact using procedural and organisational knowledge and route to the appropriate officer.
Take independent actions to deal with queries/complaints.
Provide high quality support to coroner officers and organise own work with confidentiality.
Arrange and manage juries for Coroners inquests as instructed.
Communicate effectively with service users and customers (internal and external).
Maintain confidential records and filing (manual and electronic).
Support service modernisation and data collection.
Contribute to performance management objectives.