Bereavement Care Advisor (Flexible Working)

Skipton Building Society; Skipton; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days annual leave + bank holidays +

Job summary

Skipton Building Society is hiring a Bereavements Customer Service Adviser at our Head Office in Skipton. This 12-month fixed-term role is 35 hours per week, Monday to Friday, designed to support customers and families through bereavement and registrations with clear guidance and compassionate assistance.

You’ll handle inbound/outbound enquiries, update customer records, and ensure accurate, timely outcomes while balancing sensitive conversations with practical tasks.

Qualifications

• Experience supporting customers in a customer-focused role.
• Ability to handle sensitive or complex situations with empathy.
• Experience managing a varied workload with competing priorities.
• Confidence using multiple systems to maintain accurate records.
• High attention to detail and strong organisational skills.

Responsibilities

• Support customers and families through bereavement and registration journeys through to resolution.
• Handle inbound and outbound customer contact and queries.
• Process bereavement registrations, Power of Attorney registrations and Will notifications.
• Update customer accounts and maintain confidentiality.
• Identify opportunities to improve processes and experiences for customers and colleagues.

Skills

Customer focus

Empathy

Multitasking

System navigation

Attention to detail

Organisational skills

Job description

Skipton Building Society is hiring a Bereavements Customer Service Adviser at our Head Office in Skipton. This 12-month fixed-term role is 35 hours per week, Monday to Friday, designed to support customers and families through bereavement and registrations with clear guidance and compassionate assistance.

You’ll handle inbound/outbound enquiries, update customer records, and ensure accurate, timely outcomes while balancing sensitive conversations with practical tasks.