Compassionate Bereavement Admin (Flexible Hours)

READING BOROUGH COUNCIL; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

LGPS

Life Assurance

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a Bereavement Services Administrator to provide high-quality administrative support and outstanding customer care to families and stakeholders during sensitive times.

You will process applications, manage service bookings, and support memorial enquiries while upholding legal requirements. The role offers varied duties with opportunities to work closely with the Bereavement Services team within Reading.

Qualifications

• Excellent customer service skills.
• Organised administrator with accuracy and attention to detail.
• Experience handling enquiries and complaints in line with procedures.

Responsibilities

• Process burial, cremation and memorial applications accurately and efficiently.
• Manage bookings for services, memorials and strewing ceremonies.
• Provide a professional and compassionate reception service.
• Handle enquiries and complaints sensitively and in line with Council procedures.

Skills

Administrative support

Customer service

Organised

Job description

Reading Borough Council is seeking a Bereavement Services Administrator to provide high-quality administrative support and outstanding customer care to families and stakeholders during sensitive times.

You will process applications, manage service bookings, and support memorial enquiries while upholding legal requirements. The role offers varied duties with opportunities to work closely with the Bereavement Services team within Reading.