Crematorium Admin & Frontline Customer Care

Confidential; Mid and East Antrim District; On-site; GBP 19,000 - 22,000; Full time

Job summary

Confidential's Belfast Crematorium is seeking a dedicated Crematorium Administrator to provide clerical and administrative support under the Crematorium Manager, ensuring efficient service delivery and a dignified bereavement experience.

You will handle bookings, payments, CRM records, liaise with funeral directors, mourners, and staff, while maintaining data privacy and compliance with policies. This is a temporary, approx 12-week contract at 37 hours per week, paying £14.35 per hour.

Qualifications

• Experience in bereavement or sympathetic customer service is preferred.
• Ability to handle cash and payments accurately.
• Proficient with standard IT software and office packages.

Responsibilities

• Coordinate cremation booking arrangements and related disposal options.
• Liaise with booking office and process documentation promptly.
• Assist public with grave/monument queries and memorialisation options.
• Issue cremated remains and maintain accurate records in CRM & filing systems.
• Handle monetary payments and reconcile receipts following procedures.
• Provide front-line customer support in a sympathetic, dignified manner.
• Support crematorium manager and staff with statutory compliance and administrative duties.

Skills

Administrative experience

Cash handling

Microsoft Office

CRM system

Customer service

Communication skills

Tools

CRM system

Microsoft Office

Job description

Confidential's Belfast Crematorium is seeking a dedicated Crematorium Administrator to provide clerical and administrative support under the Crematorium Manager, ensuring efficient service delivery and a dignified bereavement experience.

You will handle bookings, payments, CRM records, liaise with funeral directors, mourners, and staff, while maintaining data privacy and compliance with policies. This is a temporary, approx 12-week contract at 37 hours per week, paying £14.35 per hour.