Customer Engagement Advisor - Revenues & Benefits (Hybrid)

Public Sector Partnership Services

Spalding

Hybrid

GBP 23,000 - 29,000

Full time

3 days ago

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Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Annual leave 26 days

Wellbeing support

Employee benefits platform

Job summary

Public Sector Partnership Services is seeking a Customer Engagement Advisor to join the Revenues and Benefits Customer Engagement Team in Spalding. You will be the first point of contact for enquiries about Council Tax, Housing Benefit and Council Tax Support.

We provide comprehensive training, a supportive team culture and a hybrid working pattern with office presence required. The role offers a Local Government Pension Scheme, 26 days leave plus holidays, and opportunities to progress within a

Qualifications

Experience supporting customers and delivering excellent service.
Able to respond sensitively to vulnerable or distressed customers.
Able to work accurately in a busy environment.
Organised, dependable and able to adapt to changing priorities.
Enthusiastic, confident in making decisions and communicates clearly.
Disability Confident employer status referenced in the posting.

Responsibilities

Be the first point of contact for Council Tax, Housing Benefit and Council Tax Support enquiries.
Resolve customer inquiries with accurate information and professional conduct.
Maintain empathy in challenging conversations while delivering great service.
Support a busy Revenues & Benefits team and adapt to changing priorities.