Benefits & Change Facilitator

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading healthcare provider in North Cumbria seeks a passionate Benefits & Change Facilitator to support digital transformation initiatives. The role involves working with health partners, managing change, and facilitating benefits realization to improve healthcare delivery in the region.

Benefits

27-day holiday scheme

Flexible working scheme

NHS discounts

Employee Assistance Programme

Qualifications

• Educated to degree level or equivalent.
• Evidence of working with multi-disciplinary staff.
• Experience in process design and workflow management.

Responsibilities

• Facilitate benefits and change management activities.
• Work with stakeholders to identify benefits of IT/digital projects.
• Plan and organize meetings to support change activities.

Skills

Change Management

Benefits Management

Stakeholder Management

Facilitation

Education

Degree level or equivalent

PRINCE2 Foundation

Tools

MS Office

Job description

Job ref262-A-25-7120418EmployerNorth Cumbria Integrated Care NHS Foundation TrustEmployer typeNHSSiteMaglona House, Carlisle or West Cumberland HospitalTownCarlisle or WhitehavenSalary£29,970 - £36,483 per annum pro rataSalary periodYearlyClosing11/05/2025 23:59

Employer heading

NHS AfC: Band 5

Job overview

Benefits & Change Facilitator, Band 5

Are you passionate aboutmakinga difference to the lives of people inCumbria?Do you enjoy working with people, understanding services provided, and supporting them to transform the way they work?Are you passionate about improvementandchange?Would you like to be part of a Team leading strategic transformationalanddigital improvement? If so,we’dlove to hear from you!

An exciting opportunityexistsfor aBenefits&Change Facilitatorwithin our Digital Programmes team. L iaisingwithhealthpartners acrossNorth Cumbria, including hospitals, community services andGP practices, the post holder will beakeyteammember,helpingto supporta transformationaldigitalmodernisation programme.

excited byAre youbenefits realisation andchange management?You’llbe supportedin the roleand with your developmentbyourteam of project management professionals, with trainingavailable on a range of topics.

If you areenthusiastic, experienced, highly motivated,respond positively to new challenges,and wantto be involved in delivery of digital improvements in healthcare in Cumbriaand have what we are looking for,we would be delighted to hear from you.

You willbenefitfrom a great annual leave scheme, flexible working, excellent opportunities for development and access to NHS discounts across a range of retailers. If you would like an informal chat about the role, please contact us.

Main duties of the job

The post holder will facilitate the benefits and change management aspects of one or more projects (acting as a Work Package Lead) independently in situations of limited complexity , including:

planning and implementing a range of benefits and change management activities

work with stakeholders to identify benefits of IT/digital projects

support benefits baselining and realisation work

facilitate the design of new business processes to allow the Trust to maximise the benefits of digital technology

plan, organise and facilitate meetings and workshops to support benefits, change and communications activities on projects

managing stakeholders, taking account of their levels of influence and particular interests

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

· Being a clinically led organisation

· Quality and safety at the heart of our Trust

· A positive patient experience every time

· A great place to work

· Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy eligible.forvacancies

· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

Junk Mail is checked regularly

Disclosure and Barring Service:

The changes mean that:

youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure

the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro – Tel: [phone], or email:[email protected]

Unlock – Tel: [phone],online form on the Unlock websiteemail[email protected]or complete the

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person specification

Qualifications

Educated to degree level or equivalent, or be able to demonstrate an equivalent level of knowledge

PRINCE2 Foundation

Evidence of continuous personal development

MS Office

Benefits Management

Change Management

NHS Digital Clinical Safety

PRINCE2 Practitioner

Experience

Evidence of working with multi-disciplinary staff across diverse professions to specific solutions to support the successful delivery of business changes

Evidence of practical facilitation skills

Managing conflict

Researching, assessing and prioritising stakeholder requirements

Supporting the development of business cases for projects including: strategic arguments; options appraisal; benefits and disbenefits; and risk

Experience in process design and workflow management

Experience in the use of Microsoft Office products

Evidence of working with multi discipline staff across diverse Professional organisations to specify solutions to support the successful delivery of projects

Business process development

Principles of programme management and benefits realisation

Developing and leading teams

Clinical background

Evidence of developed practical project management skills

Coaching skills

Interfacing with other disciplines such as legal, finance and HR on the development or requirements for projects

Implementation of projects, ideally within the health care sector

Knowledge

Formal project management methodologies and tools

Benefits management methodologies and tools

Change management/service improvement methodologies and tools

Stakeholder management

Principles of risk and issue management

Knowledge and experience of implementing IT systems within healthcare

Equality legislation and best practice

Information governance and security guidance

Keeps up to date with relevant legal, regulatory, ethical and social requirements

Specifying requirements

Wide knowledge of Health Care

Communications Planning

Equality impact assessment.

Clinical safety processes and how they apply to NHS IT systems

Health Records Management

Skills & Aptitudes

Takes responsibility for own learning, development and behaviour - actively seeks to develop and demonstrate own competence

Ability to clear communicate and reinforce to team members and stakeholders the vision, values and objectives of a project

Ability to inspire confidence and trust, command respect and create a sense of community amongst those involved in this area of work

Effective leadership, interpersonal and communication skills including facilitation, negotiation, obtaining, providing and presenting information

Ability to prepare and present reports to detailed specifications for Trust and others as requested

The ability to find ways of solving or pre-empting problems

Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information

Encourages a culture of openness and honesty within the workplace

Ability to understand operational and corporate needs

Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views in order to instigate and achieve change and improvement

Ability to engage others in strategy and planning

Ability to demonstrate or gain a comprehensive understanding of the dynamics of systems of health and social care and the constituent elements of the care system

Other requirements

Ability to work under pressure to tight deadlines

Ability to travel independently across West North and East Cumbria on a regular basis and occasionally nationally

Promote equality and value diversity