Benefits Administration Analyst — Hybrid & Data-Driven

WTW group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Life insurance

Pension with matched contributions

Volunteer day

Job summary

WTW is seeking an organised administrator to join our growing administration team in Greater London. The role focuses on benefits administration, data analysis in Excel, and monthly payroll tasks, with a strong emphasis on client service and accuracy.

You'll work hybrid in London, handle weekly HR data processing, respond to client inquiries, and contribute to renewal projects while developing knowledge of flexible benefits schemes. Training and a supportive environment are provided.

Qualifications

• Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences.
• Computer literacy of Microsoft Office software, in particular Excel – advanced Excel would be an advantage
• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy
• Good analytical and numerical reasoning skills
• Good planning, time management and organisation skills with the ability to work to deadlines.
• Able to learn quickly, use own initiative and organise own workload effectively
• Experience in flexible benefits administration or financial services would be an advantage

Responsibilities

• Monthly payroll/provider processing
• Data analysis in Excel using formulas and Macros
• Weekly processing of client HR data
• Responding to Client Mailbox enquires daily
• Deal with queries and requests using an in-house system
• Developing knowledge of clients’ flexible benefits schemes and requirements.
• Work collaboratively with colleagues.
• Ensure deadlines and targets/service level agreements for allocated clients are met.
• Participate in annual client renewal project, taking responsibility for Admin assigned tasks.
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand

Skills

Communication

Excel advanced

Attention to detail

Data analysis

Time management

Education

GCSE Maths & English C or above

Tools

Microsoft Office

In-house system

Job description

WTW is seeking an organised administrator to join our growing administration team in Greater London. The role focuses on benefits administration, data analysis in Excel, and monthly payroll tasks, with a strong emphasis on client service and accuracy.

You'll work hybrid in London, handle weekly HR data processing, respond to client inquiries, and contribute to renewal projects while developing knowledge of flexible benefits schemes. Training and a supportive environment are provided.