Benefits Administration Analyst, Fixed Term Contract 12 months

Willis Towers Watson; Reigate; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Life insurance

Pension scheme

Share scheme

Cycle to work

Job summary

Willis Towers Watson in the United Kingdom is seeking a motivated administrator to join the growing benefits administration team. The role focuses on monthly payroll processing, data analysis in Excel, and handling weekly client HR data, while building strong client relationships.

Candidates with experience in benefits administration or data analysis will fit well. We offer hybrid working, 25 days leave, private healthcare and pension, plus a range of employee benefits and volunteering

Qualifications

• Demonstrates strong communication skills, both written and verbal.
• Advanced Excel skills are advantageous.
• GCSE maths and English at grade C or above.
• Able to work to a high level of accuracy.
• Good analytical and numerical reasoning skills.
• Good planning, time management and organisation with ability to meet deadlines.
• Able to work under pressure and meet targets.
• Able to learn quickly and manage own workload effectively.
• Experience in flexible benefits administration or financial services is advantageous.
• Demonstrate a can-do attitude and proactive problem solving.

Responsibilities

• Monthly payroll and provider processing.
• Data analysis in Excel using formulas and macros.
• Weekly processing of client HR data.
• Respond to client mailbox inquiries daily.
• Handle queries and requests using in-house system.
• Develop knowledge of clients’ flexible benefits schemes.
• Collaborate with colleagues.
• Ensure deadlines and SLAs for assigned clients are met.
• Participate in annual client renewal projects.
• Provide efficient, professional service to meet client and member needs and promote the WTW brand.

Skills

Communication skills

Numerical reasoning

Time management

Data analysis

Education

GCSE Maths & English (C or above)

Tools

Excel

Job description

Description

This is an exciting opportunity to work within a growing administration team. A key role in administration of flexible benefit schemes. Building relationships with our clients, taking responsibility for monthly administration tasks and project work. This role would ideally suit someone who has experience in a benefits administration role or have experience with data analysis.

The Role:

• Monthly payroll/provider processing
• Data analysis in Excel using formulas and Macros
• Weekly processing of client HR data
• Responding to Client Mailbox enquires daily
• Deal with queries and requests using an in-house system
• Developing knowledge of clients’ flexible benefits schemes and requirements.
• Work collaboratively with colleagues.
• Ensure deadlines and targets/service level agreements for allocated clients are met.
• Participate in annual client renewal project, taking responsibility for Admin assigned tasks.
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand
  

Qualifications

What will you bring

• Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences.
• Computer literacy of Microsoft Office software, in particular Excel – advanced Excel would be an advantage
• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy
• Good analytical and numerical reasoning skills
• Good planning, time management and organisation skills with the ability to work to deadlines.
• Able to work well under pressure and meet targets
• Able to work quickly, but accurately in a professional environment.
• Able to learn quickly, use own initiative and organise own workload effectively
• Experience in flexible benefits administration or financial services would be an advantage
• Prepared to put in the extra effort when needed to meet challenging deadlines
• Demonstrate a ‘can do’ attitude, overcoming any problems as they arise

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]