Senior Pensions Administrator (Hybrid, DB/DC)

WTW group; Welwyn Garden City; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Defined contribution pension with 10%+

Hybrid working options

Volunteer day

Job summary

WTW group is seeking a Senior Pensions Administrator for its Welwyn Garden City office, operating in a hybrid capacity. You will handle advanced pension calculations and administration across complex DB, DC schemes, while mentoring junior staff and ensuring quality across client work.

Key responsibilities include processing retirements, transfers and deaths, coaching colleagues, and driving process improvements within a high-performing team.

Qualifications

• Experience in occupational pension administration (DB) including retirements, transfers and deaths.
• Knowledge of pensions legislation and regulations.
• Experience with DB manual calculations.
• Attention to detail and ability to follow procedural documentation.
• Able to manage high volumes while maintaining accuracy.
• Excellent organisational and time management skills.
• Strong written and verbal communication; proficient with Excel and Word.
• Experience coaching less experienced colleagues.
• Hybrid/multi-site team experience is advantageous.

Responsibilities

• Process complex pensions calculations across DB/DC schemes and respond to retirements, transfers and deaths.
• Check work of junior colleagues and provide feedback to ensure accuracy and targets.
• Act as escalation point for technical issues and member complaints.
• Support Team Leader to meet SLAs and coordinate workload.
• Coach and mentor junior colleagues and drive process improvements.
• Participate in complex or project-based work as required.

Job description

WTW group is seeking a Senior Pensions Administrator for its Welwyn Garden City office, operating in a hybrid capacity. You will handle advanced pension calculations and administration across complex DB, DC schemes, while mentoring junior staff and ensuring quality across client work.

Key responsibilities include processing retirements, transfers and deaths, coaching colleagues, and driving process improvements within a high-performing team.