Benefits Administration Analyst, Fixed Term Contract 12 months

WTW group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Life insurance

Pension with matched contributions

Volunteer day

Job summary

WTW is seeking an organised administrator to join our growing administration team in Greater London. The role focuses on benefits administration, data analysis in Excel, and monthly payroll tasks, with a strong emphasis on client service and accuracy.

You'll work hybrid in London, handle weekly HR data processing, respond to client inquiries, and contribute to renewal projects while developing knowledge of flexible benefits schemes. Training and a supportive environment are provided.

Qualifications

• Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences.
• Computer literacy of Microsoft Office software, in particular Excel – advanced Excel would be an advantage
• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy
• Good analytical and numerical reasoning skills
• Good planning, time management and organisation skills with the ability to work to deadlines.
• Able to learn quickly, use own initiative and organise own workload effectively
• Experience in flexible benefits administration or financial services would be an advantage

Responsibilities

• Monthly payroll/provider processing
• Data analysis in Excel using formulas and Macros
• Weekly processing of client HR data
• Responding to Client Mailbox enquires daily
• Deal with queries and requests using an in-house system
• Developing knowledge of clients’ flexible benefits schemes and requirements.
• Work collaboratively with colleagues.
• Ensure deadlines and targets/service level agreements for allocated clients are met.
• Participate in annual client renewal project, taking responsibility for Admin assigned tasks.
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand

Skills

Communication

Excel advanced

Attention to detail

Data analysis

Time management

Education

GCSE Maths & English C or above

Tools

Microsoft Office

In-house system

Job description

Description

This is an exciting opportunity to work within a growing administration team. A key role in administration of flexible benefit schemes. Building relationships with our clients, taking responsibility for monthly administration tasks and project work. This role would ideally suit someone who has experience in a benefits administration role or have experience with data analysis.

The Role:

• Monthly payroll/provider processing
• Data analysis in Excel using formulas and Macros
• Weekly processing of client HR data
• Responding to Client Mailbox enquires daily
• Deal with queries and requests using an in-house system
• Developing knowledge of clients’ flexible benefits schemes and requirements.
• Work collaboratively with colleagues.
• Ensure deadlines and targets/service level agreements for allocated clients are met.
• Participate in annual client renewal project, taking responsibility for Admin assigned tasks.
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand

Qualifications

What will you bring

• Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences.
• Computer literacy of Microsoft Office software, in particular Excel – advanced Excel would be an advantage
• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy
• Good analytical and numerical reasoning skills
• Good planning, time management and organisation skills with the ability to work to deadlines.
• Able to work well under pressure and meet targets
• Able to work quickly, but accurately in a professional environment.
• Able to learn quickly, use own initiative and organise own workload effectively
• Experience in flexible benefits administration or financial services would be an advantage
• Prepared to put in the extra effort when needed to meet challenging deadlines
• Demonstrate a ‘can do’ attitude, overcoming any problems as they arise

What we offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally.
• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.