Benefits Administration Specialist — Hybrid

Titan Wealth; Stevenage; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme (7.5% employer)

25 days annual leave

Discretionary bonus

Private medical insurance

Income protection insurance

Job summary

Titan Wealth is expanding its Corporate Benefits team in a fast-paced, client‑facing role that supports Group Risk and Healthcare solutions. You’ll handle client queries, renewals, and data integrity across schemes, ensuring accurate records and timely invoicing.

Working closely with consultants, clients, and insurers, you’ll manage workload, build strong relationships, and help deliver high-quality benefits services with a collaborative approach.

Qualifications

• Experience in an administration or client support role.
• Experience working to deadlines/SLA-driven environments.
• Strong stakeholder management skills (internal and external).
• Experience maintaining accurate records and ensuring data integrity.
• Awareness of regulatory principles (e.g. Treating Customers Fairly / Consumer Duty).
• Desirable: experience within financial services or insurance; exposure to employee benefits or group risk administration; knowledge of GIP/GLA/PMI; workplace pensions administration; renewal support.

Responsibilities

• Act as a key point of contact for clients, handling day-to-day queries in a professional and timely manner.
• Support the renewal process, including: collecting and validating membership data; liaising with insurers for quotations; preparing draft recommendation reports.
• Produce and issue annual accounts accurately and within agreed timescales.
• Support Group Risk claims and underwriting processes, liaising with insurers and stakeholders.
• Monitor outstanding payments and proactively follow up with clients.
• Assist with invoicing, ensuring accuracy and timely processing.
• Manage mid-term adjustments, including joiners and leavers across schemes.
• Maintain accurate and up-to-date records across internal systems.
• Build strong relationships with clients, consultants and insurers.
• Prioritise workload effectively to meet deadlines across multiple client requirements.

Skills

Attention to detail

Organisational skills

Communication skills

Problem solving

Excel & MS Office

Ownership & accountability

Team player

Education

CII qualification

Job description

Titan Wealth is expanding its Corporate Benefits team in a fast-paced, client‑facing role that supports Group Risk and Healthcare solutions. You’ll handle client queries, renewals, and data integrity across schemes, ensuring accurate records and timely invoicing.

Working closely with consultants, clients, and insurers, you’ll manage workload, build strong relationships, and help deliver high-quality benefits services with a collaborative approach.