Purpose-Driven Beauty Retail Leader

THE BODY SHOP; Chelmsford; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

50% staff discount on regular products

30% on Gifts

Freebies on new products

Paid volunteer days

Community activism partnerships

Green Apron uniform

Living wage for Customer Consultants

Growth opportunities within the Brand

Inclusion & Belonging Networks

Zusammenfassung

The Body Shop is seeking an aspirational Store Leader to guide the store team and deliver retail excellence, strong sales, and a memorable customer experience. You’ll work closely with the Store Management team to coach Customer Consultants and bring our activism-driven brand to life.

With a passion for beauty and people, you’ll shape a customer-focused store environment, drive loyalty, meet performance targets, and help attract and develop talent across the team.

Qualifikationen

• Experience in a customer facing role and a genuine passion for beauty & the retail industry.
• Ability to communicate & listen effectively & demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time & work flexible hours.
• Ability to work independently with minimal direction.

Aufgaben

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay‑out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to: Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life; Ensure development of customer loyalty to further build The Body Shop brand; Meet sales & performance targets; Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

Kenntnisse

Customer focus

Communication

Interpersonal skills

Time management

Independence

Flexibility

Jobbeschreibung

The Body Shop is seeking an aspirational Store Leader to guide the store team and deliver retail excellence, strong sales, and a memorable customer experience. You’ll work closely with the Store Management team to coach Customer Consultants and bring our activism-driven brand to life.

With a passion for beauty and people, you’ll shape a customer-focused store environment, drive loyalty, meet performance targets, and help attract and develop talent across the team.