Barista

Pan Pacific London; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Pan Pacific London is seeking a Barista for our Straits Kitchen & Bar team. You will deliver personalized, attentive service and act as an ambassador of the Pan Pacific standard, ensuring every guest interaction reflects excellence.

The role requires confidence, empathy and professionalism, with the ability to multitask, upsell, maintain cleanliness, and respond knowledgeably to guest inquiries. We welcome detail-oriented professionals who share a passion for hospitality.

Qualifications

• Provide intuitive service with understanding of guests' needs.
• Multitask effectively without compromising service quality.
• Ability to suggestively sell food, beverages and wines.
• Prepare beverages following Pan Pacific Standards.
• Maintain cleanliness and presentation in the pastry shop while preparing orders.
• Be familiar with operation services/features and local attractions to respond to guest inquiries.
• Monitor and handle guest complaints by following instant pacification procedures.
• Assist restaurant staff to ensure optimum service when requested.

Responsibilities

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories
• Multitask effectively by not compromising quality of service and beverage / food preparation
• Ability to suggestively sell food items, beverages and wines
• Ability to prepare any cold –hot beverages following Pan Pacific Standards
• Maintain cleanliness, immaculate presentation and organization in the pastry shop while preparing guests ‘orders
• Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
• Assist restaurant staff with their job functions to ensure optimum service to guests, when requested

Skills

Guest service

Multitasking

Upselling

Beverage preparation

Cleanliness and presentation

Guest inquiry handling

Team collaboration

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Barista to become a valued part of our outstanding Straits Kitchen & Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Barista in our Straits Kitchen & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Providing intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories
• Multitask effectively by not compromising quality of service and beverage / food preparation
• Ability to suggestively sell food items, beverages and wines
• Ability to prepare any cold –hot beverages following Pan Pacific Standards
• Maintain cleanliness, immaculate presentation and organization in the pastry shop while preparing guests ‘orders
• Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
• Assist restaurant staff with their job functions to ensure optimum service to guests, when requested

YOUR BENEFITS WORKING AS A BARISTA AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility

All applicants for the role of Barista must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.