Senior Waiter

Harri; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Mental Health Support

Birthday Day Off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Meal Benefits

Two Study Days

Volunteer Days

Career Progression

Job summary

Pan Pacific London is seeking a Senior Waiter/Waitress for Straits Kitchen Restaurant & Bar to deliver personalized, luxury dining experiences. You will represent the Pan Pacific ethos, providing exceptional service with attention to detail and confident leadership to the team.

Join a Forbes Travel Guide Five-Star property renowned for refined hospitality and guest care, with opportunities for growth and development within Pan Pacific Hotels Group.

Qualifications

• Guest-focused hospitality professional with pride in service.
• Ability to maintain Forbes Five-Star and LQA standards.
• Detail-oriented with leadership potential to mentor juniors.

Responsibilities

• Follow Forbes Five-Star and LQA standards to deliver outstanding service.
• Maintain deep knowledge of menus, ingredients, wines, and pairings.
• Stay informed about VIPs, reservations, events to tailor service.
• Welcome guests, manage seating and table presentation to luxury standards.
• Anticipate guest needs and provide warm, personalised interactions.
• Coach junior team members and uphold brand standards.

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused SeniorWaiter/Waitress to become a valued member of our outstanding Straits Kitchen Restaurant & Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Senior Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will act as a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence.In this role, you will combine outstanding customer service, strong attention to detail, and confident leadership skills. As a Senior Waiter/Waitress, you will support the team in maintaining high service standards while creating memorable and engaging dining experiences for our guests. This is a demanding yet highly rewarding position, requiring a genuine passion for hospitality and a consistent commitment to excellence.

Your responsibilities will include, but are not limited to:

• Consistently follow restaurant standards, policies, and procedures, working collaboratively with the team to deliver Forbes Five-Star and LQA service excellence.
• Maintain exceptional knowledge of all food and beverage offerings, including menu items, ingredients, preparation methods, allergens, wines, champagnes, cocktails, beverages, service standards, and presentation requirements.
• Stay informed of daily operations, including VIP guests, reservations, hotel activities, menu updates, unavailable items, and special events to provide personalised and knowledgeable service.
• Welcome and assist guests with seating arrangements, ensuring tables are impeccably prepared and presented in line with luxury hospitality standards.
• Anticipate guest needs, respond promptly to requests, and create warm, engaging, and personalised interactions throughout the dining experience.
• Provide confident menu recommendations, take accurate orders, and deliver seamless food and beverage service while maintaining attention to detail.
• Support reservation management and guest enquiries when required, ensuring accuracy, professionalism, and a smooth guest experience.
• Maintain high standards of restaurant presentation, equipment care, and operational readiness in line with departmental procedures and Pan Pacific brand standards.
• Support and guide junior team members, leading by example and contributing to a positive, collaborative service culture.

YOUR BENEFITS WORKING AS A SENIOR WAITER/WAITRESS AT PAN PACIFIC LONDON

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) |Catey Awards
• Hotel of the Year – London (2022/2023) |AA Hospitality Awards
• Forbes Five-Star Rating |2022/2023
• Forbes Five-Star Rating |2023/2024
• Forbes Five-Star Rating |2024/2025
• Forbes Five-Star Rating |2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing |2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing |2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:All applicants for the role of Senior Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary