In Room Dining Server (Full-Time)

Pan Pacific London; England; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Mental Health Support

Birthday Day Off

Cycle to Work

Employee Referral

Season Ticket Loan

Staff Discounts

Meal Allowances

Career Progression

Wellbeing Activities

Discounts at Spa

Job summary

Pan Pacific London is seeking an In Room Dining Server committed to delivering personalised guest experiences. As a true ambassador for Pan Pacific London, you will ensure each interaction reflects our commitment to excellence in-room and across service touchpoints.

Your responsibilities include setting trolleys and delivering orders with precision, ensuring linens and dishes are immaculate, recording orders accurately, and maintaining full knowledge of the menu.

Qualifications

• Guest-focused and professional demeanor.
• Ability to communicate clearly with guests and colleagues.
• Comfortable in a fast-paced hospitality environment.

Responsibilities

• Set trolleys and trays according to orders and standards.
• Ensure linen, cutlery, glasses and dishes are clean and presented before delivery.
• Accurately record all orders delivered.
• Have full knowledge of all menu items in food and beverage.
• Clear trolleys and trays from guest rooms and corridors.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest‑focused In Room Dining Server to become a valued member of our outstanding In Room Dining team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail‑oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Server in our In Room Dining department, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Set trolleys and trays according to orders and standards
• Make sure all linen, cutlery, glasses and dishes are clean and well‑presented prior to delivering to the guest
• Accurately record all orders delivery
• Have full knowledge and understanding of all food and beverage items in the menu
• Clear trolleys and trays from guest rooms and corridors

YOUR BENEFITS WORKING AS AN IN ROOM DINING SERVER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close‑knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel‑wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five‑Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five‑Star Rating | 2022/2023
• Forbes Five‑Star Rating | 2023/2024
• Forbes Five‑Star Rating | 2024/2025
• Forbes Five‑Star Rating | 2025/2026
• Forbes Four‑Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four‑Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of In Room Dining Server must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.