In Room Dining Server (Full-Time)

Harri; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work

Job summary

Pan Pacific London, a Forbes Five-Star property, seeks an In Room Dining Server to deliver personalised guest experiences in-room. You will act as an ambassador for excellence, ensuring accurate orders, presentation and smooth service. Interactions reflect our commitment to exceptional hospitality.

You will be part of a dedicated In Room Dining team, bringing warmth, empathy and pride to every guest contact and contributing to memorable stays.

Qualifications

• We are looking for a passionate and guest-focused team member.
• You bring confidence, empathy and professionalism to every interaction.
• Calm under pressure and commitment to excellence are essential.

Responsibilities

• Set trolleys and trays according to orders and standards.
• Ensure linen, cutlery, glasses and dishes are clean and well-presented before delivering to guests.
• Accurately record orders delivered and knowledge of menu items.
• Clear trolleys and trays from guest rooms and corridors.

Skills

Guest service

Communication

Calm under pressure

Teamwork

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused In Room Dining Server to become a valued member of our outstanding In Room Dining team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Server in our In Room Dining department, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Set trolleys and trays according to orders and standards


• Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest


• Accurately record all orders delivery


• Have full knowledge and understanding of all food and beverage items in the menu


• Clear trolleys and trays from guest rooms and corridors

YOUR BENEFITS WORKING AS AN IN ROOM DINING SERVER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders


• An extra day off to celebrate your birthday


• Cycle to Work Scheme


• Employee Referral Scheme


• Season Ticket Loan


• Enhanced Maternity and Paternity Policies


• Eye Care Voucher Scheme


• Social and Employee Wellness Activities


• Employee Assistance Programme, including 24/7 virtual GP and financial advisors


• Two hotel-wide social events per year, plus additional team gatherings


• Flexible Work Policy


• Complimentary dry cleaning for uniforms and work attire


• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year


• Guest Experience Programme


• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London


• 30% Discount on internal spa treatments


• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties


• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group


• Complimentary meals prepared daily by our chefs


• Two fully paid Study Days per year (in addition to annual leave)


• Two fully paid Volunteer Days per year (in addition to annual leave)


• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group


• Additional perks through YuLife


• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards


• Hotel of the Year – London (2022/2023) | AA Hospitality Awards


• Forbes Five-Star Rating | 2022/2023


• Forbes Five-Star Rating | 2023/2024


• Forbes Five-Star Rating | 2024/2025


• Forbes Five-Star Rating | 2025/2026


• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024


• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of In Room Dining Server must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary