Floor Supervisor

Pan Pacific London; City Of London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Mental Health Support

Birthday day off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Enhanced parental policies

Eye Care Voucher

Wellness activities

VIP hotel discounts

Volunteer days

Career progression

Discounts on Food & Beverage

Spa discounts

Staff meals

Study days

Local eatery discounts

YuLife benefits

Job summary

Pan Pacific London, a Forbes Five-Star property, is seeking a Supervisor for Ginger Lily Lounge & Bar. You will guide the team to deliver exceptional guest experiences, ensure staff readiness, and uphold high standards across service, menu knowledge and presentation.

Ideal candidates bring calm under pressure, attention to detail and a passion for hospitality. The role offers competitive compensation and opportunities within a luxury, city-center environment.

Responsibilities

• Lead and supervise the Ginger Lily Bar & Lounge team to deliver exceptional guest experiences.
• Ensure staff understand their roles and responsibilities for smooth service.
• Maintain detailed knowledge of menu items, beverages, and allergens to support guest requests.
• Uphold Forbes and LQA standards and assist with opening/closing duties.

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence, and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Supervisor to become a valued member of our outstanding Ginger Lily Lounge & Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Supervisor in Ginger Lily Bar & Lounge, you will be responsible for creating exceptional experiences for our guests. Your tasks as Supervisor will include, but not be limited to:

• Prepare for service by ensuring the department's equipment is clean and the outlet is ready for service and guest comfort.
• Carry out effective service by ensuring all staff are aware of their roles and responsibilities.
• Maintain complete knowledge of menu items including:
  • All liquor brands, beers, and non-alcoholic selections available in outlets
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Designated glassware and garnishes for drinks
  • All dish descriptions, allergens and presentation standards
• Ensure Forbes and LQA standards are consistently maintained by the team to provide exceptional service to our guests
• Participate and supervise opening or closing tasks of the outlet

YOUR BENEFITS WORKING AS A SUPERVISOR IN GINGER LILY LOUNGE & BAR AT PAN PACIFIC LONDON

At Pan Pacific London, we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food & Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:All applicants for the role of Supervisor at Ginger Lily Lounge & Bar must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary