Ginger Lily Bar & Lounge Manager

Pan Pacific Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity

Job summary

Pan Pacific London is seeking a passionate Ginger Lily Bar & Lounge Manager to oversee daily operations of the venue, ensuring outstanding service from afternoon tea to evening cocktails.

You will lead and train the team, coordinate events, maintain standards, manage bookings, and collaborate with kitchen and bar teams to deliver exceptional guest experiences in a luxury setting.

Qualifications

• Experience leading bar/lounge teams in luxury settings.
• Strong guest-service mindset and ability to train staff.
• Able to coordinate events and manage bookings.

Responsibilities

• Oversee daily operations of Ginger Lily Bar and Lounge, including afternoon tea, coffee service, and evening bar
• Ensure seamless transformation from daytime lounge to evening cocktail and champagne venue
• Maintain and elevate standards of service, guest satisfaction, and cleanliness at all times
• Lead, motivate, and train the team through active, hands-on management
• Liaise with kitchen and bar teams to coordinate menu offerings, specials, and event requirements
• Manage bookings, exclusive hires, and corporate events, ensuring smooth execution and premium service
• Monitor inventory, ordering, and stock control for beverages and supplies
• Implement and uphold health, safety, and licensing regulations
• Analyse sales and service trends, proactively addressing opportunities for improvement
• Foster a welcoming and inclusive environment for both guests and staff

Skills

Team leadership

Customer service

Event management

Health & Safety

Inventory management

Communication

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Ginger Lily Bar & Lounge Manager to become a valued member of our outstanding Concierge team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As Ginger Lily Bar & Lounge Operations Manager, you will oversee all aspects of our unique venue, ensuring the highest standards of service across our multi-faceted operation—an elegant afternoon tea and coffee lounge by day, and a vibrant cocktail and champagne lounge by night. You will lead the team in delivering exceptional guest experiences, manage exclusive hires, and coordinate corporate events. Your responsibilities will include, but are not limited to:

• Oversee daily operations of Ginger Lily Bar and Lounge, including afternoon tea, coffee service, and evening bar
• Ensure seamless transformation from daytime lounge to evening cocktail and champagne venue
• Maintain and elevate standards of service, guest satisfaction, and cleanliness at all times
• Lead, motivate, and train the team through active, hands- on management
• Liaise with kitchen and bar teams to coordinate menu offerings, specials, and event requirements
• Manage bookings, exclusive hires, and corporate events, ensuring smooth execution and premium service
• Monitor inventory, ordering, and stock control for beverages and supplies
• Implement and uphold health, safety, and licensing regulations
• Analyse sales and service trends, proactively addressing opportunities for improvement
• Foster a welcoming and inclusive environment for both guests and staff

YOUR BENEFITS WORKING AS A GINGER LILY BAR & LOUNGE MANAGER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

JOIN OUR FAMILY IN THE HEART OF THE CITY

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:

All applicants for the role of Ginger Lily Bar & Lounge Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary