Bar Team Leader: Elevate Service & Shift Excellence

Greeneking; Bexleyheath; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Career development

33% discount on brands

15% discount for family

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

50% discount at Greene King Inns/hot

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to set the standard on a busy shift, ensuring staff have what they need to perform. You will mentor the team, maintain high service levels, and resolve issues in the absence of management.

Responsibilities include delivering a memorable customer experience, keeping the bar safe and compliant, and promoting a positive, can-do team culture across Greene King Inns and brands.

Qualifications

• Experience leading teams during busy shifts.
• Strong focus on delivering memorable customer service.
• Ability to adapt quickly to changing shift dynamics.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team to keep shifts running smoothly.
• Keep the bar safe, legal, and clean with prompt issue resolution.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Problem solving

Job description

Greene King is seeking a Team Leader to set the standard on a busy shift, ensuring staff have what they need to perform. You will mentor the team, maintain high service levels, and resolve issues in the absence of management.

Responsibilities include delivering a memorable customer experience, keeping the bar safe and compliant, and promoting a positive, can-do team culture across Greene King Inns and brands.