Bar Team Leader & Customer Experience Champion

Pub & Dining - Bra_203; Crawley Down; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career progression opportunities

33% brand discounts for you and 15% on

Free employee assistance program (well

Maternity & paternity policies

Menopause friendly employer

50% hotel discounts for Greene King

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts including partners

Job summary

Greene King is seeking a Team Leader for its pub operation in the Crawley area. You will lead by example, ensuring the shift runs like clockwork, maintaining high standards, and keeping customers happy.

Deputising for management, you’ll organise the team during busy periods and ensure the bar is safe, legal, and clean. Ideal candidates will have a strong eye for detail, deliver warm welcomes, think on their feet during rushes, and communicate effectively in English to manage allergen controls

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Job description

Greene King is seeking a Team Leader for its pub operation in the Crawley area. You will lead by example, ensuring the shift runs like clockwork, maintaining high standards, and keeping customers happy.

Deputising for management, you’ll organise the team during busy periods and ensure the bar is safe, legal, and clean. Ideal candidates will have a strong eye for detail, deliver warm welcomes, think on their feet during rushes, and communicate effectively in English to manage allergen controls